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Need help deciding on a major or career path? Want some guidance selecting your classes? Discover the many ways our counselors are available to assist you.

Ways to Connect with a Counselor

Walk-ins are best suited for

  • Discussing general class schedule without going into specific times and days
  • General transfer questions
  • Academic probation or suspension questions
  • Quick degree audits (How many hours do I need to graduate?)


  • Wait times will vary
  • You will need to have Zoom downloaded on your device (virtual only)
  • You will need to be in a quiet/private location (virtual only)
  • Keep your email open and accessible during your session. Should any technical issues arise, a Counselor will contact you via email with instructions or updates. (virtual only)

Appointments may not be available during peak times of enrollment. Please see "Walk-ins."

  • Once you have scheduled your appointment, you will receive an email confirmation with your appointment date and time — to your JCCC stumail if you are a current student, or your personal email if you are a prospective student.
  • If you need to cancel or reschedule, please call 24 hours prior to your appointment time. This will allow us to serve other students who need to meet with a Counselor.
  • Face-to-Face Appointments: Show up on time. Check in on second floor of Student Center. Currently only one student/individual is allowed in an office.
  • Virtual Appointments: Zoom will need to be downloaded on your device. A meeting link will be emailed at the time of the appointment or a few minutes prior to the appointment. Please check your JCCC stumail account if you are a current student, or your personal email if you are a prospective student. Please make sure you are in a quiet/private location.

To schedule or cancel an appointment, call 913-469-3809.

Appointments will reduce your wait time and will give the Counselor time to gather appropriate resources for your appointment.

If you have an urgent issue that must be resolved ASAP, or if you are dealing with an academic or personal crisis, call 913-469-3809.

Emails are best suited for:

  • Prerequisite waivers
  • Questions about withdrawing
  • Questions about pass/fail
  • Course overload requests


  • Emails will be answered in one to two business days.
  • Current JCCC students should use their JCCC email account (stumail) when emailing Counseling. For help accessing your email account, see Student Email Help.
  • Provide your JCCC ID number.
  • Provide your phone number where you can be reached.


Instant Messaging is best suited for:

  • 1-2 quick general questions
  • Questions about holds
  • Enrollment start dates
  • Payment deadlines


  • Chat with Counselor will be no longer than 5-8 minutes
  • Quick response time


Appointment Requirements

  • Apply to become a JCCC student if you're not currently attending JCCC
  • Attend a new student orientation session
  • Complete any required assessment tests
  • Request your official transcripts/ACT/AP/CLEP scores be sent to JCCC
  • If you are interested in a selective admissions program such as Nursing, Dental Hygiene, Cosmetology, Chef Apprenticeship etc., please review the selective admissions web page.

To make sure the time spent with a counselor is helpful, write down a list of questions to bring with you.

  • Planning on earning a degree from JCCC? Print your DegreeCheck Audit. If your degree doesn’t appear on the first page of the audit, use the “What If” option to check status.
  • Transferring to JCCC from another college or university? If we do not have your transcripts on file, bring an unofficial copy so the counselor has all of your academic information.
  • Transferring from JCCC to another college or university? If there is a transfer guide to your school of choice, download the guide and bring it with you.
  • If you previously met with a counselor to create an educational plan, or if you're interested in taking certain classes, bring the plan and class list with you.


Etiquette and Expectations

Please be aware of proper etiquette for Zoom meetings. 

In return, count on your counselor to be prepared, dressed, upright, respectful and give you their undivided attention.

  • Set an alarm or reminder and allow yourself plenty of time to prepare
  • Check your stumail a few minutes before your appointment for the Zoom link
  • Have access to a laptop or other device
  • Have a pen and paper handy for notetaking
  • Be ready with questions to ask
  • Find a quiet space, free from distractions
  • Wear appropriate clothing (just as you would if meeting in person)
  • Turn on your camera, make sure you’re vertical and check the area behind you
  • Be courteous: please don’t eat, primp, drive or operate machinery during your meeting
  • Be attentive and focused
  • Actively participate in your meeting
  • If you have a parent, friend or pet joining us, please let your counselor know up front


Get Involved. Visit the Student Center.