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Tuition Refund Appeal Operating Procedure 312.02

Tuition Refund Appeal Operating Procedure 312.02
Johnson County Community College
Series: 300 Students
Section: Tuition and Financial Aid

Cross-Reference: Tuition Refund Policy 312.01

Applicability: This Operating Procedure applies to all Johnson County Community College (“JCCC” or the “College”) students.

Purpose: The purpose of this Operating Procedure is to set out the process by which a student may obtain an exception to the Tuition Refund Policy 312.01.

Procedures:

Tuition refunds will be granted in accordance with the Tuition Refund Policy 312.01. A student wishing to be granted an exception to the Tuition Refund Policy 312.01, due to extenuating circumstances or a material change in circumstances, shall file a Tuition Refund Appeal as set forth below. Circumstances that will not be a sufficient basis for appeal include, but will not be limited to, the following:

  • Dropping a course because of a low grade;
  • Deciding that course is too difficult or there is not enough time to meet course objectives;
  • Academic or disciplinary dismissal;
  • Known medical condition, injury or illness that has not changed materially since the time of enrollment in the course;
  • Financial hardship or lack of financial aid; or

I. Tuition Refund Appeals for Credit Courses

Tuition Refund Appeals related to credit courses must be submitted in writing on the Appeal Form to Enrollment Services within two years of the student’s initial enrollment in the course, unless good cause is shown for the delay. The appeal must specify the reason(s) the student should be given a refund and include sufficient supporting documentation. The written appeal and documentation will be reviewed by a Tuition Refund Appeal Committee selected by the Vice President of Student Success and Engagement to determine if the student has demonstrated sufficient circumstances warranting a refund. The decision of the Committee is final and the student will be informed in writing of the decision.

II. Tuition Refund Appeals for Continuing Education

Tuition Refund Appeals related to Workforce Development and Continuing Education shall be submitted on the Workforce Development and Continuing Education Refund and Transfer Appeal Form to Workforce Development and Continuing Education Registration for administrative consideration on a case-by-case basis. The appeal must specify the reason(s) the student should be given a refund and include sufficient supporting documentation. The written appeal and documentation will be reviewed by Workforce Development and Continuing Education Registration to determine if the student has demonstrated sufficient circumstances warranting a refund. If further review is required, the form will be reviewed by the Director of Operations for Workforce Development and Continuing Education. The decision of the Director of Operations for Workforce Development and Continuing Education is final and the student will be informed of the decision in writing.

Signature on File in Policy Office
President

Date of Adoption: 08/13/2015 (Previous version: Tuition Refund Appeal Policy 312.02, adopted 04/17/2014)
Revised: 08/01/2017, 07/16/2020, 02/11/2022 (non-substantive revisions), 06/20/2024