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Username & Password Help

It's important to keep your MyJCCC credentials up to date so you can securely access the tools and services you need.


Your MyJCCC account is your log-in for many of the tools available at JCCC. You will use it to access MyJCCC, Canvas, your JCCC email account, Office 365 and more.

Setting it up is easy, and it's essential that you keep it private and up to date. Do not share your password with anyone — including parents, professors, staff members and counselors.


If you have a new JCCC account, or have never registered an older account, you need to first register your account to set up security questions and answers and provide verification phone numbers and email addresses. This will enable you to easily update or recover your password at any time.

Register Account


If you have already registered your account, know your current login and want to change your password.

Change Password


If you have already registered your account and know your username, but need your password.

Recover Password

As a security measure, the system will disable your account after you enter the wrong password 5 times. Call the Technical Support Center at 913-469-8500, ext. 4357, to have your account enabled.


If you don't know your username.

Retrieve Username


If you have already registered your account and want to change your security questions.

Update Security Questions


Need more help? Check out our FAQs below or call the Technical Support Center at 913-469-8500, ext. 4357.

Frequently Asked Questions

Your MyJCCC credentials give you access to access a variety of applications and tools, including e-mail, the MyJCCC portal, Canvas, MyFinances, Office 365, Papercut and the JCCC wi-fi network.

By registering your account, you'll set up additional authentication information (cell phone, alternate e-mail address and security questions) that will allow you to easily change and recover your username and password at any time.

You can contact the Technical Support Center at 913-469-8500, ext. 4357 (HELP) for assistance, or if you registered your MyJCCC account before October 3, 2018, you can reset your log-in information and use the new password to re-register your account and set up your recovery options.

No.

Continuing Education (CE) student usernames and passwords are managed separately from your MyJCCC credentials. To create a Continuing Education user account, reset your current CE password, or retrieve your current CE username, go to the CE registration website.

If you have issues with your Continuing Education login, call the JCCC Continuing Education registration specialists at 913-469-2323.

Yes.

People who have both username@jccc.edu and username@stumail.jccc.edu accounts should complete the registration process for each of their email addresses.

If you have established an account with JCCC Continuing Education, you will need to maintain and manage that account separately.

The best passwords are unique — so they're not easily guessed — and memorable to you — because a password that is written down isn't a secure password.

MyJCCC passwords must meet the following criteria:

  • 8 to 16 characters (longer passwords are even better!)
  •  It MUST include at least three of the following:
    • at least one number (0-9)
    • at least one non-alpha-numeric symbol, like @ # $ % ^ & * - _ ! + = :, etc.
    • at least one capital letter
    • at least one lower-case letter
  • It MUST NOT include part of your username, first name or last name
  • It MUST NOT include any spaces.
  • Do not reuse a password you have used before or one you use on other accounts.

Note: The JCCC system compares contributed passwords to a library of passwords that are known to be easily compromised. If your password includes a recognizable word, it may be rejected because it is in that library of known passwords.

If you need additional help, check out Password Tips.

You can register, update or recover your credentials using any device that provides browser access to the internet. 

For additional information, check out Password Expiration Help.

Contact the Technical Support Center for assistance.

  • Phone: 913-469-8500 x4357 (HELP)

  • Email: techsupport@jccc.edu

  • Walk-ins: Regnier Center (RC), second floor, room 271, Monday-Friday, 8 a.m.-5 p.m.