Requesting a Refund
Refunds will only be granted when the error is evaluated and determined to be related to the status of the printer (poor toner quality, wrinkled paper, etc.). These requests should be directed to the library staff or lab supervisors when they occur. JCCC staff will assess the issue and determine if a refund is warranted.
Any refunds will be given in the form of a credit to your PaperCut account. There will be no cash refunds.
The quota added to the student PaperCut account each term is non-refundable. Unused cash or credit card funds will remain in a student's account until graduation or separation from the college. No refunds for unused balances will be granted.Note: Refunds will not be given for user error (duplicate printing, selecting wrong printer, etc.).