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Student Complaints Policy 319.04
Johnson County Community College
Series: 300 Students
Section: Code of Conduct and Discipline

It is the policy of Johnson County Community College to provide students with a fair and efficient process to present and resolve complaints relating to matters of academic and non-academic concern, and to have those complaints heard in a fair and impartial manner.

This complaint resolution Policy shall be available to any student who wishes to bring forward an academic or non-academic complaint that is not covered by another avenue of redress through College Policies or Procedures. For example, the following matters can be addressed through other College Policies and Procedures and are not subject to this Policy:

  • Sexual Misconduct Policy and Operating Procedure for complaints of Sexual Misconduct involving a student or employee.
  • Student Discrimination, Harassment, or Retaliation Policy and Operating Procedure for complaints against a student or third party.
  • Discrimination, Harassment or Retaliation Policy and Operating Procedure for complaints against a College employee.
  • Student Disciplinary Action Policy and Operating Procedure for reports of Student Code of Conduct violations against a student.
  • Student Disciplinary Action Appeals Operating Procedure for complaints regarding disciplinary action imposed upon the student.
  • Student Grade Appeal Policy and Operating Procedure for complaints about grades received by the student.
  • Tuition Refund Policy and Tuition Refund Appeals Policy for complaints about tuition refunds and/or dropping a course.
  • Financial Aid Policy for complaints about financial aid eligibility.

Complaints are best resolved if addressed early. It may be difficult to substantiate the allegations made if brought forward after significant time has passed. Complaints must be filed with the dean of the academic department for academic matters or the Office of the Dean of Student Services or JCCC KOPS Report Line for non-academic matters. Upon receipt of the complaint the academic dean or a dean in Student Success & Engagement shall review the matter and shall collaborate with appropriate parties and personnel to review the complaint, investigate the facts and determine what, if any, appropriate actions are to be taken. The decision of the dean will be final.

It shall be considered a violation of this Policy for any student to knowingly file a false or malicious complaint. If the College believes that such a false or malicious complaint has been filed, the matter will be addressed in accordance with the College’s applicable Policies and Procedures. Participants in the complaint resolution process should respect the matter as confidential. All information revealed and all discussions held shall be as confidential as reasonably possible within legal requirements and organizational responsibilities, and within limits allowing for the review to occur.

No employee or student shall retaliate or discriminate against a student because of the student’s filing of or participation in the review of a complaint. Retaliation includes taking any action which may have a materially adverse impact on the student’s academic success or the learning environment of the student if such action is taken because of the student’s filing of or participation in the review of a complaint, whether or not such complaint is determined to be valid. Any person believing that retaliation has taken or is taking place should immediately report the matter to the Office of the Dean of Student Services or through JCCC KOPS Report Line.

Date of Adoption:
Revised: 05/26/1993, 06/17/1993, 06/16/1994, 08/22/1995, 08/18/2011, 08/13/2015