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The Technical Support Center (TSC) provides centralized technical support and access to IT related technology services for students and employees.

Support includes but is not limited to account and password assistance, JCCC network access, support for JCCC solutions (such as Banner, Canvas, Microsoft online and desktop products, Adobe Creative Cloud, Zoom, AccuCampus, TeamDynamix), office and classroom technologies, IT Security, Consulting and Planning for JCCC technologies, Project Management and IT security.

TSC Support Hours

Monday-Thursday: 8 a.m.-7 p.m.
Friday: 8 a.m.-5 p.m.
Saturday: 9 a.m.-3 p.m.

Contact the TSC by phone:

Walk-in technical support (RC 271)

  • Monday-Friday: 8 a.m.-5 p.m.

Submit a New TSC Request or Check Status of Your Ticket

Find Answers - Includes technical support how-tos and FAQs for items such as:

  • Office 365 Student Advantage program
  • Connecting to JCCC wi-fi
  • Program-specific technologies such as:
    • Student VPN
    • Microsoft Azure Dev tools for teaching
    • Computer access for students from off-campus
  • Additional support information
  • Minimum computer specification recommendations for online learning

Chat with Technical Support

Monday-Friday: 9 a.m.-5 p.m.

  • When crafting your message, your username can be your true name or an alias.
  • After you type a question into the dialog box, please wait for the technical support staff to respond. Technicians may be busy helping others. Someone will be with you as soon as possible.
  • If your message is not being answered during our available hours, please refresh your page and try again.
  • Be polite and let the technical support staff know when your question has been answered or if you need to end the session.
  • If you need assistance resetting your password, please be sure to have easy access to a computer to complete this process. You may also contact us by phone at 913-469-8500, ext. 4357 (HELP) and leave a message.

Quick links to popular requests  

Change Your MyJCCC Password

Username and Password Help