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What will I learn?

Tech proficiency in software and hardware paired with people skills equals an in-demand computer support specialist.

You’ll learn how to:

  • Provide support to computer users and organizations
  • Diagnose systems for hardware and software issues
  • Solve information technology problems
  • Install, maintain and repair computer hardware, software and networks

First semester: A+ certificate

This entry-level computer certification for PC computer service technicians confirms you have professional competency in installing, maintaining, customizing and operating personal computers. The A+ certification is sponsored by the Computing Technology Industry Association (CompTIA).

Second semester: Network+ and Security+ certificates

In your second semester you can earn your Network+ and, with just one extra class, Security+ certificates.

Network+ is a performance-based certification that helps you develop a career in IT infrastructure by validating the hands-on skills needed to troubleshoot, configure and manage both wired and wireless networks. You'll be able to:

  • Design and implement functional networks
  • Configure, manage and maintain essential network devices
  • Use devices such as switches and routers to segment network traffic and create resilient networks
  • Identify benefits and drawbacks of existing network configurations
  • Implement network security, standards and protocols
  • Troubleshoot network problems

Security+ certificate is respected industry-wide. It says you have mastered the skills and concepts to act as a foundation for cybersecurity – that you can think on your toes and quickly deduce the best next step. With the ever-changing cybersecurity environments, new devices require new security protocols daily. When you understand networking architecture, you can help mitigate the damage of cybersecurity attacks.


At JCCC, Computer Support classes are stacked. This means you earn a certificate with each semester you successfully complete. Certificates add credibility to your portfolio by expanding your knowledge on computers, networks and installations. 

Our Computer Information Systems, Computer Science and Data Analytics Advisory Board provides expert advice on a variety of issues to ensure that students earning degrees or certificates from JCCC are prepared to enter the workforce and become immediately productive.

Join other successful JCCC students Apply now

You could be the “go to” IT professional. When you earn your degree at JCCC, you launch your career as a:

  • Computer applications specialist
  • PC technician
  • Help desk specialist or coordinator
  • Software trainer
  • Security specialist
  • Network support specialist
  • Technical support specialist

Learn more about the Computer Support Specialist, AAS degree.

Download the Computer Support Specialist Program Outlook (PDF) for employment projections and salary information.

Need help with career decisions? Visit the Career Development Center.

Money matters. JCCC is working hard to make tuition affordable for you.

Here’s what we offer:

Supplies and textbook costs vary depending on your classes.