Skip to main content

January 5, 2022

Student satisfaction survey shows 86% of students said if they had to do it over, they would enroll at JCCC again.

Every year, Johnson County Community College strives to deliver the best opportunities and experiences for our students. Even with the outside challenges presented in 2020-2021, JCCC continued to keep student life and learning a top priority.

Each year the College offers students the chance to complete the Ruffalo Noel Levitz Student Satisfaction Inventory to see if our efforts are leading to positive results. This survey is distributed by more than 130 two-year community, junior and technical colleges around the country.

The responses are used to identify possible areas of improvement and find ways to strengthen the quality of the student experience. Survey results also provide a direct comparison to national benchmarks and annual trends data.

JCCC Consistently Scores Higher than National Average

JCCC issued the survey in Spring 2021 and received 331 responses. The survey assessed both the level of importance and the level of satisfaction that students have in:

  • Safety and security
  • Registration effectiveness
  • Instructional effectiveness
  • Academic advising
  • Admissions and financial aid
  • Concern for the individual
  • Academic services
  • Student centeredness
  • Campus climate
  • Service excellence
  • Campus support services
  • Responsiveness to diverse populations

The 2021 survey results show that students are highly satisfied with JCCC’s efforts in those areas.

For example, when reacting to the statement, “security staff respond quickly in emergencies,” students ranked their satisfaction as 6.5 on a scale of 1 to 7 — higher than the average national score of 5.72.

When it comes to instructional effectiveness, students are satisfied with the variety of courses offered and opportunities for intellectual growth. Both components earned higher than average scores of 6.38 and 6.37, respectively.

Additionally, the Student Satisfaction Inventory shows that students not only value but appreciate services provided by academic advising and counseling staff. A satisfaction score of 5.91 elevates JCCC above the national average of 5.69. The College prioritizes helping students reach their educational goals, and their response to this section shows that effort is paying off.

Overall, students expressed a high level of satisfaction with JCCC. In fact, our scores in relationship to the 12 focus areas above exceeded national averages across the board. One of the greatest takeaways is that 86% of students responded “definitely yes/probably yes” to the question, “All in all, if you had to do it over again, would you enroll here?” — a true testament to the Cavalier experience.

Using These Results to Shape the Future

The 2020-21 academic year was a difficult one for the JCCC community. Despite facing challenges, our students consistently rewarded the efforts to support their studies, safety and educational goals. As the College continues to adjust to ever-changing learning environments, the Student Satisfaction Inventory results will be a contributing factor to future initiatives.

“While we’re ecstatic our results significantly outperform the national community college average, we’re committed to continuous improvement. Future strategic initiatives will take into account specific items within the survey. Specifically, student pathways will be better informed with this detailed information,” says Randy Weber, Executive Vice President/Chief Student Success & Strategy Officer.

Your Tomorrow Starts Here

Join in our students’ enthusiasm by getting to know JCCC on a campus tour. During your visit, you’ll venture through campus inside and out while meeting and interacting with friendly Cavaliers.