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Below are brief summaries of the medical insurance plans available through Blue Cross and Blue Shield of Kansas City (BCBS of KC) for eligible JCCC employees. You are encouraged to contact the Office of Human Resources if you require more detailed descriptions and information about the plans.

Contact Information

Visit the BCBS of KC website,, to view the status of claims,  to access physician/provider directories, or to access A Healthier You™.

Mail order prescription information is available through OptumRX. You can also call or email BCBS of KC for additional assistance.

Email or call the Office of Human Resources at 913-469-8500, ext. 3877, for more information.


You can email the BCBS of KC customer service department. Type "Johnson County Community College" in the subject line of your email.


You may also call BCBS of KC customer service at 816-395-2270, or toll-free from outside of the Kansas City area at 1-800-654-0155.

If you're on hold for more than 60 seconds, you'll be given the option to leave a message in the message center.

Important Information

BCBS of KC is committed to responding to members' questions within 24 hours as long as members provide the company with as much information as possible, including:

  • Employee name
  • Patient name (if same as employee name please indicate)
  • Employee certificate number
  • Details of the question including name of provider, date(s) of service and any other information pertinent to the question.
  • Please indicate how you would like BCBS of KC to respond to your question by providing a phone number, a voicemail number or an email address.

Additional Phone Numbers

New Directions (Behavioral Health Benefits)

OptumRX (Mail Order Prescription)