Clearing a Browser Cache

The browser temporary file cache can sometimes send old or incorrect data to the server. This can result in a failed login attempt or incorrect information being displayed on your screen. To resolve this, you may want to clear your cache.


If you use your browser to remember passwords for you, please be sure you know all your passwords before clearing your cache. This includes third-party email, bank accounts, etc.

Windows Computer

First, determine the version of your browser. To do so, click your browser's Help drop-down menu and choose About. Next, follow the instructions below for your browser.

Internet Explorer 8 and 9

  1. On the Gear icon or Tools drop-down menu, choose Internet Options.
  2. Under the General tab, in the Browsing History section, click the Delete button. The Delete Browsing History window will open.
  3. Ensure that the preserve favorites website data box is unchecked.
  4. Check all the remaining checkboxes, then click the Delete button.
  5. Click the OK button to close the Internet Options window.

Internet Explorer 10

  1. On the Gear icon, or the Tools icon, select Safety, and then Delete browsing history...

Note: If you have the Menu bar enabled, you can instead click Tools and then Delete browsing history....

  1. In the Delete Browsing History window that appears, check all options except "Preserve Favorites website data."
  2. Click the Delete button.
  3. The Delete Browsing History window will disappear and you may notice your mouse icon go busy for a few moments.

Mozilla Firefox, 3.0 and below

  1. In the Tools drop-down menu, choose Options.
  2. Under the Privacy tab, in the Private Data section, click the Settings button. The Clear Private Data window will open.
  3. Ensure that the following Cache, Cookies, Saved Passwords and Authenticated Sessions are checked. The other boxes may be checked, but are not required.
  4. Click the OK button, then click the Clear Now button. Although it may look like nothing has happened, your cache has been cleared.
  5. Click the OK button to close the Options window.

Mozilla Firefox, 3.5 and above

  1. Under the Firefox or Tools drop-down menu, choose Options.
  2. Under the Privacy tab, in the History area, click on the "You may want to clear your recent history." link.
  3. Ensure that the "Time range to clear" drop-down is set to Everything.
  4. Click the arrow button next to Details to expand. Ensure that all these boxes are checked:
    • Browsing and Download History
    • Form and Search History
    • Cookies
    • Cache
    • Active Logins
    • Site Preferences
  5. Click the Clear Now button, then click OK to close the Options window.

Mac

To determine the version of your browser, click the Firefox or Safari drop-down menu, and choose About. Next, follow the instructions below for your browser.

Mozilla Firefox, Version 3 and Below

  1. In the Firefox drop-down menu, choose Preferences.
  2. Under the Privacy tab, in the Private Data area, click the Settings button.The Clear Private Data window will open.
  3. Ensure that the Cache, Cookies, Saved Passwords and Authenticated Sessions boxes are checked. The other boxes may be checked, but are not required.
  4. Click the OK button, then click the Clear Now button. Although it may look like nothing has happened, your cache has been cleared.
  5. Click OK to close the Options window.

Mozilla Firefox 3.5 and Above

  1. Under the Firefox drop-down menu, choose Preferences.
  2. Under the Privacy tab, in the History area, click on the "You may want to clear your recent history." link.
  3. Ensure that the Time range to clear drop-down is set to Everything.
  4. Click the arrow button next to Details to expand. Ensure that all the checkboxes are checked:
    • Browsing and Download History
    • Form and Search History
    • Cookies
    • Cache
    • Active Logins
    • Site Preferences
  5. Click the Clear Now button. You may now close the Preferences window.

Safari

  1. In the Safari drop-down menu, choose Reset Safari.
  2. In the Reset Safari window, ensure that the following boxes are checked:
    • Empty the cache
    • Remove all cookies
    • Remove saved names and passwords
    • Remove other AutoFill form text
  3. The other boxes may be checked, but are not required.
  4. Click the Reset button.