Student Complaints - 319.04

Johnson County Community College
Series 300: Students 
Section 319: Student Rights and Responsibilities

Operating Procedure: Student Complaints - 319.04

It is the policy of Johnson County Community College to provide students with a fair and efficient process to present and resolve complaints relating to matters of academic and non-academic concern, and to have those complaints heard in a fair and impartial manner.  To this end, the college President shall establish appropriate complaint resolution procedures for addressing student complaints.

The complaint resolution procedures shall be available to any student who wishes to bring forward an academic or non-academic complaint that is not covered by another avenue of redress through college policies or procedures.

It shall be considered a violation of this policy for any student to knowingly file a false or malicious complaint.  If the college believes that such a false or malicious complaint has been filed, the matter will be addressed in accordance with the college’s applicable policies and procedures.  No employee or student shall retaliate or discriminate against a student because of the student’s filing of or participation in the review of a complaint.  Retaliation includes taking any action which may have a materially adverse impact on the student’s academic success or the learning environment of the student if such action is taken because of the student’s filing of or participation in the review of a complaint, whether or not such complaint is determined to be valid.  Any person believing that retaliation has taken or is taking place should immediately report the matter in accordance with the procedures as established by the President.

Date of Adoption:
Revised: 5/26/93, 6/17/93, 6/16/94, 8/22/95, 8/18/2011