Plan Your Experience

Concert Guidelines

Latecomers are seated at the discretion of the artist and house management.

Management reserves the right, without the refund of any portion of the purchase price, to refuse admission or eject any person who fails to comply with the rules of the venue, regardless of their age.

Knowledge of show content and appropriateness is assumed when you purchase your tickets. Content which may be objectionable cannot be used as a reason to receive a refund or any type of compensation for tickets already purchased, including season tickets. Once purchased, tickets may not be returned, refunded, or exchanged if you do not like, are offended by, or find anything objectionable regarding the content of the performance purchased.


Refreshments are available at most events. Food is not permitted in the theatres. Beverages are allowed in the theatres but MUST HAVE A LID.

Smoking and Electronic Cigarettes

Smoking, including electronic cigarettes, is prohibited on the JCCC campus effective August 1, 2011. (College policy 428.01)


Children, regardless of age, must have a ticket for all ticketed events, according to fire code. We encourage you to bring children age 7 and up, though be advised not all programs are appropriate for children.

Cell Phones

As a common courtesy to the artists and other audience members, and due to contractual requirements, the use of the following is strictly prohibited, unless otherwise indicated before the event: cell phones, text messaging, camera phones, videotaping, sound-recording devices, cameras.

For the duration of the performance, please silence: cell phones, pagers, watch alarms, any other noise-making device


For your safety, aisles, stairs and foyers are to be kept clear.

Johnson County Community College is committed to making reasonable modifications to its services, programs and activities as required by the Americans with Disabilities Act. Requests for reasonable modifications should be made by contacting Access Services, 913-469-8500, ext. 3521, or by email. Interpreters for the deaf, readers and live captioning may be requested by email. Please place "Interpreter Request" or similar in the subject line. Be sure to include the date of the performance you will be attending. A 72-hour advance notice is required. Listening units are available for the hard-of-hearing at certain performances. Please call the Box Office at 913-469-4445.

Usher services for all events are provided by the Carlsen Center Vol*Stars. For more information, email or call 913-469-8500, ext. 4312.

In case of an emergency, the Carlsen Center is a state-of-the-art performance hall with comprehensive fire alarm and sprinkling systems. Exits are clearly marked and lighted. Take time to identify the exits nearest you. If the fire alarm is activated, follow staff instructions and proceed deliberately to one of these exits and leave the building. Do not re-enter until notified.