The Help Desk provides the initial contact point for faculty, staff and students needing technical support for JCCC owned hardware, JCCC office applications and administrative systems, networking environments, telecom requests, account access and distance learning support.

Technical Support Hours

Monday - Friday: 7:30 a.m. - 11 p.m.
Saturday: 8 a.m. - 6 p.m.
Sunday: Noon - 6 p.m.

Important Information

• News and Updates
  * Banner users, starting on Monday, July 20, you will no longer use the "OPS$" login password to access Banner. You will simply login to MyJCCC and access Banner from a link there. For more information see the FAQs here. You can also watch this how-to video to see step-by-step instructions.
  
  
• Faculty and Staff Training Resources
  This link provides information to the Office 2007 Suite including the new OWA 2007 version (Outlook Web Access)
   
• MyJCCC Password Information
   
• Desktop Support and Security
   
• Controlling SPAM
• Information Privacy and Security
• Protecting Yourself and Your Computer

 
• JCCC Wireless Access

• How to install JAVA for Blackboard
• Browser Requirements at JCCC