Using Remote Assistance, the Help Desk can now provide faculty and staff on-site/instant support without physically visiting the office. Both the Help Desk and the faculty/staff member can view the same screen and control the mouse and keyboard actions; this assists the Help Desk staff to better understand the issue.  Remote Assistance, also, allows the Help Desk staff to instruct the faculty/staff member through the steps taken to resolve a particular issue.

Detailed Instructions on Windows Remote Assistance are found below: