This page provides information for students needing assistance with their username, PIN or other technical issues.

Computer Labs

• Computer lab policies and hours of operation.

MyJCCC Google Apps Stumail

• JCCC has updated its student e-mail system, accessible through MyJCCC, to one powered by Google.   FAQs and instructions to help you make the transition easily can be found at the above link.

IDs Passwords and PINs

• Information regarding IDs, Passwords and PINs including links to related FAQs.

Enrollment

• Includes class searches, enrollment guide and add-drop information

Distance Learning

Student Self Help

• Provides access to account maintenance utilities and browser check tool to confirm compatibility with Blackboard.

Online Course Information

Access your credit online courses at http://online.jccc.edu

• Links to online course information.  For specific information regarding credit courses go to the Online Credit Course Information Guide

Wireless Printing Access

Wireless printing is available in the Billington Library.  Instructions for setting up wireless printing on your laptop is available at http://library.jccc.edu/wirelessdocs/wifiprint_index.html

Browser Plugins

• Adobe Reader
• Adobe Shockwave
• Macromedia Flash
• Real Player
• Windows Media Player

Blackboard & ANGEL

Angel Supported Web Browsers- Only use those web browsers specifically supported by ANGEL.

ANGEL Login Page

• Portal of entry to ANGEL

Blackboard Login Page

• Portal of entry to Blackboard including:
  • Login
  • Browser check
  • Username/Password assistance
  • JCCC Campus Policies

Common Pop-Up Blocker Tips

• Solutions to common pop-up blocker issues that may block access to Blackboard.

Java Uninstall/Install

• JAVA Install and Uninstall Instructions

Server Space

• Students 
  • PC - Student Drive On Campus-PC , Student Drive FTP Off Campus
  • Mac - Student Drive On Campus Mac , Student Server Access Off Campus-MAC

• Instructors
  • PC - Student Drive PC On Campus-Instructor , Instructor Drive Off Campus PC
  • Mac - Student Drive On Campus-Mac Instructor , Student Server Space MAC Off Campus

• CDTP
  • PC - CDTP Folder PC On Campus , CDTP Folder PC Off Campus
  • Mac - CDTP Folder MAC On Campus , CDTP Folder MAC Off Campus

• Internet Explorer 7 FTP - PC - IE7 FTP Client
• Vista FTP - Student Drive Space FTP via Vista

Web Publishing

• Getting Started - Enable Web Publishing
• Using Front Page to Publish - Web Publishing With Front Page
• Using Macromedia Dreamweaver to Publish - Web Publishing with Dreamweaver