Mission
The mission of Academic Technology Services (ATS) is to promote and support the use of technology by students, faculty, and staff at Johnson County Community College.
Specifically: - Facilitate a centralized end-user support desk for all Information Services systems and applications.
- Support computing in faculty and staff offices
- Support and maximize the use of technology by students, faculty and staff.
- Support instruction by providing distance learning software and hardware tools.
- Manage and support computer laboratories and media classrooms.
- Manage and support the use of host computer systems used by students and faculty for instruction and research.
- Provide student technical support.
| Scope of Services: - Centralized Help Desk Number and Services
- Emergency Classroom Technical Support
- Student Technical Support
- Office Technology Support
- Software Problems
- Hardware Problems
- Phone Problems
- Network Problems
- Server Support
- ITP Support
- Classroom and Student Support
- Lab Assistant Support
|
HELP (4357) – One Number for Technical Support Department Administrator
Tom Scofield II and Philip Mein, Interim Dir., Academic Technology Svcs.
Support Hours
Normal Hours
Office Support:
- Monday – Friday 7:30 a.m.
– 5:30 p.m.
Lab Support Hours: - Monday
– Friday 7:30 a.m.– 11:00 p.m.
- Saturday 8:00 a.m.
– 6:00 p.m.
- Sunday 12:00 noon – 6:00 p.m. (Closed
during the Summer)
Related Links
Related FAQ Listing
Whom do I call with a computer problem?
