Sales and Customer Relations Certificate

JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale or manufacturing) or in the customer service departments of stores, businesses and manufacturers.

All of the 33 credit hours required for the sales and customer relations certificate apply toward JCCC’s 64-credit-hour marketing and management associate of applied science degree.

(Major Code 4920; CIP Code 52.1804)

Marketing and Management

Career Certificate

Suggested/Sample Course Sequence

The sequence taken by the student may vary depending
on prerequisites, course availability, and personal/
professional responsibilities.

First Semester

ENGL 121  Composition I*.......................................3
          Prerequisite: ENGL 106 or appropriate placement
          test score or EAP 113 and EAP 117
MKT  134  Professional Selling.................................3
MKT  121  Retail Management....................................3
FASH 135  Image Management.....................................1
MKT  202  Consumer Behavior....................................3
CIS  124  Introduction to Computer Concepts and Applications...3
          or
          CPCA/CDTP electives..................................3
MKT  284  Marketing and Management Internship I................1
          Total Semester Credit Hours.........................17

Second Semester

BUS  150  Business Communications*.............................3
          Prerequisite: ENGL 121
MKT  221  Sales Management*....................................3
          Prerequisite: MKT 134
MKT  234  Services Marketing*..................................3
          Corequisite: BUS 230
BUS  230  Marketing............................................3
MKT  240  Advertising and Promotion............................3
MKT  286  Marketing and Management Internship II*..............1
          Prerequisite: MKT 284
          Total Semester Credit Hours.........................16
          TOTAL PROGRAM CREDIT HOURS..........................33
*Prerequisite/Corequisite required