INDT 155 - Workplace Skills
Description: Upon successful completion of this course, the student should be able to
identify the job skills necessary to have a successful career in the field
of his or her choosing. Topics include listening skills, oral
communication, human relations, decision making/problem solving, how to
work as a team, time and resource management, work ethics and career
planning. 1 hr. lecture/wk. Supplies: Refer to the instructor’s course syllabus for details about any supplies that may be required. Prerequisites: NONE Textbook(s): For information see - http://bookstore.jccc.net Course Fees: NONE Course Objectives: Upon successful completion of this course the student should be able to:
Content Outline & Competencies: I. Listening Skills
A. Follow oral instructions.
1. Acknowledge and identify key words.
2. Ascertain the words.
B. Distinguish fact, opinion and inference in oral communication.
C. Identify and interpret nonverbal cues (eye contact, posture,
gestures).
D. Analyze a speaker’s point of view.
E. Draw conclusions or make generalizations from another’s oral
communication.
F. Restate or paraphrase a conversation to confirm what was said.
G. Identify barriers (or interference) that may impede effective
listening.
II. Oral Communication
A. Organize notes and ideas for formal, semiformal and informal
presentations.
B. Prepare and deliver a presentation appropriate to subject matter,
purpose and audience.
C. Identify interviewing techniques to gather information.
D. Assume responsibility as a leader in group communication
activities.
E. Incorporate visual media into a presentation.
F. Demonstrate concise, impromptu speaking skills.
G. Give oral directions.
H. Demonstrate job interview skills.
III. Human Relations Skills
A. Perform a self-assessment.
1. Form personal goals.
2. Justify your standards and values.
3. Differentiate between your needs and wants.
4. Disclose your strengths/weaknesses.
5. Discuss your interests/talents.
B. Define the term “self-concept.”
C. Identify characteristics of a positive self-concept - demonstrate in
a mock interview.
D. Use your interpersonal skills to demonstrate the following.
1. Tact and diplomacy.
2. Respect for others.
3. Respect for diversity.
4. Recognition of others’ strengths.
5. Positive assertiveness
6. Positive attitude.
IV. Decision Making/Problem Solving
A. Describe and identify how the following factors that impact on your
decision making.
1. Identify needs and wants.
2. Identify values.
3. Identify goals.
4. Identify standards.
B. Contrast and compare between the three types of decisions.
1. Economic
2. Technical
3. Social
C. Identify the steps in the decision-making process.
D. Utilize problem solving skills.
1. Identify the problem for resolution.
2. Define critical issues.
3. Analyze causes of a problem.
4. Utilize research and assessment skills.
5. Examine results of a problem.
6. List solutions to a problem.
7. Select a solution to a problem.
8. Implement an action plan.
V. Teamwork
A. Participate in team tasks
1. Establish team goals.
2. Establish team standards.
3. Demonstrate ability to receive and give information in a team
activity.
4. Process information.
5. Design a plan for action.
6. Display time management in a team project.
B. Build group consensus.
1. Devise clarifying statements.
2. Describe the process to reconcile disputes and disagreements.
3. List alternative plans for action.
4. Respond positively to different ideas and suggestions.
5. Discuss how to express agreement or neutrality.
6. Demonstrate conflict resolution skills.
7. Identify steps in how to diplomatically disagree.
VI. Resource Management
A. Identify and explain the use of common supplies for a given
occupational area.
B. Locate information and select the materials, tools, equipment or
other resources to perform the activities needed to accomplish a specific
task.
C. Determine cost, time and resources needed to complete a task within
an industry or occupation.
D. Explain the relationship between setting goals and managing money.
E. Identify fixed and flexible expenses.
F. Identify planned and impulse buying.
G. Explain the purpose and use of the following.
1. Promissory note and bank invoice.
2. Purchase requisition and invoice.
3. Inventory card.
4. Petty cash voucher.
5. Receipt and payroll register.
6. Employee’s withholding exemption form.
7. Payroll check.
8. Garnishment.
VII. Time Management.
A. Identify influences on use of time.
B. Prioritize the order in which several tasks will be accomplished.
C. Identify and eliminate “time traps.”
D. Identify and control personal “time wasters.”
E. Develop strategies to overcome procrastination and meet deadlines.
F. Estimate the time required to perform activities needed to
accomplish a specific task.
G. Create a time plan for solving a problem.
H. Develop a daily time plan for work, family and other
responsibilities.
I. Utilize time management strategies to reduce work and family
conflicts.
J. Demonstrate stress management skills.
VIII. Work Ethics
A. Interpret and explain standard workplace policies related to:
1. Safety
2. Personal hygiene
3. Personal discipline (personal leave and absences)
4. Substance abuse
5. Employee theft
6. Sexual harassment
B. Explain the importance of employee rules, regulations and policies
in the following
areas:
1. Punctuality and dependability.
2. Responsibility for position.
3. Accuracy of work.
4. Cost-effectiveness of various repair strategies.
C. Perform effective work ethic attitudes and behaviors in the
following areas:
1. Acceptance of the job requirements.
2. A willingness to take initiative with new challenges.
3. Take responsibility for decisions and actions.
D. Compare and fill out various job application forms.
E. Explain the legal and professional ramifications a job application
form has for the applicant and employer.
F. Identify and demonstrate personal characteristics that lead to job
satisfaction.
G. Explain the necessity of openness to lifelong learning.
H. Create a portfolio or other means that display academic and
technical skills.
IX. Career Planning
A. Access and use information to develop educational and career
options.
B. Prepare a personal budget.
C. Develop a financial expectation.
D. Participate in career exploration activities.
1. Take career aptitude test.
2. Attend a job fair.
E. Apply self-assessment skills to the career decision-making process.
F. Explain potential impact of career choice on family and personal
life.
G. Identify job interview skills.
Methods of Evaluation of Competencies: Evaluation of student mastery of course competencies will be accomplished using the following methods: Textbook assignments will be made one class prior to their due dates; assignments of unreasonable length will not be made. Read assignments in the text before coming to class. Take notes during the lecture of important points. Student participation in class is encouraged. Chapter and/or Unit Tests 80% of grade Final Exam 20% of grade TOTAL 100% Quizzes: There will be no makeup of quizzes. Chapter or Unit Tests: There will be no makeup of these exams unless prior arrangements have been made with the instructor. Caveats: NONE Disabilities: If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged. JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center. |
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