Description:

This course will examine hospitality human resources management from the global perspective as the rise of multinational hospitality corporations and a multicultural society place new requirements on managers with human resource responsibilities. Special emphasis will be placed on both the "soft skills" involved in counseling, interpersonal relations and different management theories, as well as the "hard skills" involved in the legislative aspects of managing people. This course will concentrate on how to manage managers. 3 hrs. lecture/wk.

Supplies: Refer to the instructor's course syllabus for details about any supplies that may be required.

Textbook(s): For information see - http://bookstore.jccc.net

Course Fees: NONE

Course Objectives:

Upon successful completion of this course the student should be able to:

1. Define human resource management in a dynamic and changing environment.
2. Describe and evaluate the employment process.
3. Evaluate human resources training, development and evaluation processes.
4. Compare and contrast different discipline, counseling and exiting policies.
5. Compare, contrast and evaluate different management philosophies.
6. Explore different compensation options and planning in the Hospitality Industry.
7. Explain how positive employee relations is meeting the needs of a new workforce.
8. Identify the challenges and changing needs of human resource management in the future.

Content Outline & Competencies:

I. Define Human Resource Management in a Dynamic and Changing
Environment
   A. Explore the historic evolution of human resource management
   B. Describe how human resources management supports quality improvement
programs
   C. Describe the planning and organization development of human
resources

II. Describe and Evaluate the Employment Process
   A. Describe the labor market
   B. Evaluate different recruitment possibilities and their legal
implications
   C. Describe and evaluate the different selection, hiring and placement
processes
   D. Lists the different types and categories of employment law
   E. Interprets the impact of employment legislation on the employment
process

III. Evaluate Human Resources Training, Development and Evaluation
Processes
   A. Defend ‘Why train?’ argument
   B. Evaluate different orientation and training structures and programs
   C. Describe different ways to maximizing you training investment
   D. Evaluate developmental programs
   E. Describe the role of performance evaluating in human resources
management
   F. Evaluate different employee retention programs

IV. Compare and Contrast Different Discipline, Counseling and Exiting
Policies
   A. Describe the differences in ‘management rights’ and the
‘rights of the employees’
   B. Explain the problems of workplace violence and sexual harassment and
describe possible solutions
   C. Evaluate different approaches to disciple and corrective actions
   D. Explain the legal ramifications of different approaches

V. Compare, Contrast and Evaluate Different Management Philosophies
   A. Explore at least six different management philosophies
   B. Evaluate different management philosophies and theories in different
employment environments 
 
VI. Explore Different Compensation Options and Planning in the Hospitality
Industry 
   A. Describe different considerations in developing a compensation plan
   B. List and describe different legal issues in compensation
administration  
   C. Explain compensation administration in the hospitality industry
   D. Explain the role of benefits and flexible benefit programs in the
Hospitality Industry
   E. Describe trends and innovative approaches in benefits programs
   F. Explain the special concern of benefit plan design

VII. Explain How Positive Employee Relations Meets the Needs of a New
Workforce
   A. Describe the basic concept of multicultural management
   B. Evaluate the impact of cultural diversity in the workforce
   C. Explain and evaluate ‘Conflict Management and Resolution’ in
different work environments
   D. Explain the importance of stress and coping skills in employee
management
   E. Describe and evaluate an employee assistance program; how to set one
up, its benefits and cost-effectiveness
   F. Explain the importance of managerial problem-solving/decision making
techniques
   G. Explain and evaluate unions and collective bargaining in the
workplace

VIII. Identify the Challenges and Changing Needs of Human Resource
Management in the Future 
   A. Identify trends and challenges in the future for human resource
management
   B. Explain the importance of strategy formulation and planning for
implementation
   C. Explain the purpose of an ongoing needs analysis
   D. Evaluate ‘Human Resources Information Systems’ versus
‘Information Systems’ and the legal ramifications
   E. Describe the increasing importance of human resource
management

Methods of Evaluation of Competencies:

Evaluation of student mastery of course competencies will be accomplished using the following methods:

Examinations         50-60% of grade
Projects/Assignments 30-50% of grade
 Total                 100%

Grade Criteria:
 A = 90 – 100% 
 B = 80 –  89% 
 C = 70 –  79%  
 D = 60 –  69%   
 F = below 60% 

Caveats:

1. Computer Literacy Expectations: Students will need basic word processing and Internet searching skills for the completion of some papers, exercises and projects.

Disabilities:

If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.

JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.