Description:

This course presents a systematic approach to managing housekeeping operations in the hospitality industry. The course will also include related health department and OSHA regulations. While enrolled in this class, a student must work a minimum of 15 hours a week in a lodging operation. The work experience is concurrent but does not necessarily concentrate on the subject being taught in the course. This course is typically offered in the fall semester. 2 hrs./wk.

Supplies: Refer to the instructor's course syllabus for details about any supplies that may be required.

Prerequisites: NONE

Textbook(s): For information see - http://bookstore.jccc.net

Course Fees: NONE

Course Objectives:

Upon successful completion of this course the student should be able to:

1. Describe the role of a housekeeping department within a hotel operation.
2. Explain the responsibilities of planning and organizing in the housekeeping department.
3. Utilize the proper management tools in planning and controlling inventories and expenses.
4. Select the proper cleaning procedures and chemicals for different areas of the hotel and different types of hotels.
5. Select the proper cleaning equipment for different types of surfaces and flooring.
6. Explain the different safety and security issues facing the housekeeping department, including OSHA standards.
7. Describe and evaluate the pros and cons of contract vs. in-house cleaning.
8. Plan and organize an on-premise laundry.
9. Develop and utilize an operating budget.
10. Discuss the importance of a good preventative maintenance program.

Content Outline & Competencies:

I. Introduction
   A. Hotel industry and the housekeeping department
      1. List different types of hotels
      2. Describe the different departments in a hotel
      3. Analyze how this department interrelates with the housekeeping 
department
   B. Planning and organizing the housekeeping department
      1. Identify housekeeping department’s responsibilities
      2. Organize a housekeeping department
      3. Plan the work of the housekeeping department

II. Management Responsibilities of the Executive Housekeeper
   A. Managing inventories
      1. Determine par levels for recycled inventories
      2. Determine par levels for non-recycled inventories
   B. Controlling expenses
      1. Explain the housekeeping budget process
      2. Plan and use an operating budget
      3. Read and explain an operating budget and income statement
      4. Identify ways to control different expenses
      5. List capital budget items
      6. Evaluate contract vs. in-house cleaning
   C. Safety and security
      1. List and discuss the security and safety concerns of a hotel and
how to address them
      2. Identify and discuss OSHA regulations
   D. Managing an on-premise laundry
      1. Plan an on-premise laundry
      2. Identify the flow of linens through an on-premise laundry
      3. Evaluate different laundry machines and equipment

III. Technical/Reference Guide for Executive Housekeepers
   A. Housekeeping chemical and hazard communication responsibilities
      1. Identify common housekeeping chemicals
      2. Identify and explain housekeeping safety equipment
      3. Describe OSHA’s Hazard Communication Standard
   B. Guestroom cleaning
      1. Prepare to clean
      2. Describe the steps in cleaning a guestroom and how it will be
inspected
      3. Describe deep cleaning, turndown service and different special
requests
   C. Public areas and other types of cleaning
      1. List front-of-the-house and other cleaning areas
      2. Describe special project cleaning
   D. Ceiling, wall, furniture and fixtures
      1. Discuss selection of furniture, fixtures and equipment
considerations
      2. List types of ceiling surfaces, wall coverings, furniture and
fixtures
      3. List care considerations for ceiling surfaces, wall coverings,
furniture and fixtures
   E. Beds, linens and uniforms
      1. Describe the considerations when selecting beds, linens and
uniforms
   F. Carpets and floors
      1. Describe and identify carpet construction, problems and
maintenance
      2. Describe and evaluate different carpet and floor equipment
      3. Describe and evaluate different carpet cleaning methods
      4. List the different types of floors
      5. Describe and evaluate general floor maintenance and different
floor cleaning methods

IV. Maintenance Department
   A. Preventative maintenance program
      1. Discuss the importance of a preventative maintenance program
      2. List the steps to develop a program
      3. List the ongoing organizational factors of a program

Methods of Evaluation of Competencies:

Evaluation of student mastery of course competencies will be accomplished using the following methods:

3 Exams           300 pts  (50% of grade)
1 Final Exam      200 pts  (34% of grade)
Job Evaluation     50 pts  ( 8% of grade)
Case Studies       50 pts  ( 8% of grade)
   Total          600 points (100% total)

Caveats:

1. Be able to go on field trips.

Disabilities:

If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.

JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.