Description:

This course contains the basic supervisory management skills, management styles, motivation with emphasis on human relations, delegation, training, evaluation and communication. In addition, the hiring and firing functions within FLSA guidelines will be covered. 3 hrs./wk.

Supplies: Refer to the instructor's course syllabus for details about any supplies that may be required.

Prerequisites: NONE

Textbook(s): For information see - http://bookstore.jccc.net

Course Fees: NONE

Course Objectives:

Upon successful completion of this course the student should be able to:

1. Identify a potential problem area in the management of people.
2. Describe management’s goals and employees’ goals and how to bring them into close harmony which in turn will maximize productivity.
3. Demonstrate the skill of delegating authority.
4. Analyze and explain the process of identifying individual’s motivators.
5. Separate the factors satisfying an employee and those factors which are motivating.
6. Describe measurements used in performing appraisal systems.
7. Identify appraisal errors.
8. Identify hiring and firing functions while staying within the FLSA guidelines.
9. Discuss various management styles and identify situation or person types best managed by each style.

Content Outline & Competencies:

I. The Supervisor as Manager
   A. Define the supervisor’s role.
   B. Describe and list the obligations and responsibilities of a
supervisor.
   C. Discuss the functions of management.
   D. Explain the theories of people management.
   E. Discuss the managerial skills needed to succeed.

II. The Supervisor as a Leader Should:
   A. Develop you and your people.
   B. Define the nature of leadership.
   C. Discuss how to choose a leadership style.

III. Building Work Place Diversity Will Require:
   A. Defining diversity.
   B. Developing cross-cultural interaction.
   C. Managing diversity issues.

IV. Communicating Effectively, a Supervisor Should:
   A. Define good communications and their importance.
   B. Identify obstacles to good communications.
   C. Develop good listening skills.
   D. Discuss skills needed to direct people at work.
   E. Develop business writing skills.
  
V. Creating a Positive Work Climate, a Supervisor
   A. Develop employee expectations and needs.
   B. Enhance motivation techniques.
   C. Incorporate theories of motivation.
   D. Apply theory to reality including the limiting factors.
   E. Explain how to build a positive work climate.
   F. Analyze the job.
   G. Analyze the supervisor’s role in creating a positive work
climate.

VI. Developing Job Expectations, a Supervisor Should:
   A. Describe how to analyze a job.
   B. Describe how to write a job description.
   C. Discuss what a good performance standard system can do.
   D. Develop a performance standard system.
   E. Discuss implementing a performance standard system.

VII. Recruiting and Selecting Applicants, a Supervisor Should:
   A. Analyze the labor market.
   B. Determine labor needs.
   C. Investigate the legal aspects of recruiting and selection.
   D. Describe a recruiting process.
   E. Discuss selecting the right person.

VIII. Employee Training and Development, a Supervisor Should:
   A. Evaluate the importance of training.
   B. Discuss who will train.
   C. Determine how employees learn best.
   D. Develop a training program.
   E. Discuss retention methods.
   F. Plan and organize an employee orientation.
   G. Discuss overcoming obstacles of learning.

IX. Evaluating Performance, a Supervisor Should:
   A. Develop coaching skills.
   B. Define the essentials of performance evaluations.
   C. Discuss the evaluation process.
   D. Utilize the appraisal interview.
   E. Describe the follow-up process.
   F. Define the legal aspects of performance evaluations.

X. Disciplining and the Marginal Employee, a Supervisor Should:
   A. Define the essentials of discipline.
   B. Discuss approaches to discipline.
   C. Determine when to administer discipline.
   D. Discuss the termination process.
   E. Define special disciplinary concerns.
   F. Discuss the supervisor’s key role in the disciplinary process.
 
XI. Planning, Organizing, and Controlling, a Supervisor should:
   A. Discuss the nature of planning.
   B. Define and list the types of plans and planning.
   C. Develop a planning for change process.
   D. Define how to plan your own time.
   E. Discuss organizing for success.
   F. Define controlling in the three step process.

XII. Decision Making and Problem Solving, a Supervisor should:
   A. Discuss the decision-making process.
   B. Describe how to make good decisions.
   C. Define problem solving processes.
   D. Develop building decision making skills.

XIII. Delegating, a Supervisor should:
   A. Discuss what delegation means.
   B. Discuss why people resist delegation.
   C. Describe how to delegate successfully.

XIV. Additional Supervisory Topics, a Supervisor should:
   A. Discuss safety and security issues.
   B. Identify alternatives for dealing with aids and the hospitality
worker.
   C. Discuss the guide to Family and Medical Leave Act.
   D. Analyze the effect unions can have in an operation.
   E. Discuss ethics in the work place.
   F. Describe the supervisor as mentor.

Methods of Evaluation of Competencies:

Evaluation of student mastery of course competencies will be accomplished using the following methods:

Three exams @ 100 pts.  42% (300 pts)
Project                 29% (200 pts)
Possibility of additional class participation points 
Comprehensive Final     29% (200 pts)
      Total            100% (700 pts)

Caveats: NONE

Disabilities:

If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.

JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.