Description:

Upon successful completion of this course, the student should be able to evaluate the impact of human relations as it relates to the social system, technical system and administrative system of a work environment. In addition, the student should be able to analyze these systems and their effects on individual group and organizational performance. 3 hrs./wk.

Supplies: Refer to the instructor's course syllabus for details about any supplies that may be required.

Prerequisites: NONE

Textbook(s): For information see - http://bookstore.jccc.net

Course Fees: NONE

Course Objectives:

Upon successful completion of this course the student should be able to:

1. Identify the evolution of human relations.
2. Describe the role personality, values and attitudes play in the organization.
3. Identify causes of stress and stress management techniques.
4. Explain the importance and practice of interpersonal and organizational communication.
5. Identify theories of motivation and their applications in the workplace.
6. Identify leadership styles and their effectiveness in given situations.
7. Identify the sources and uses of power.
8. Identify the group’s role in problem solving, decision making and change management.
9. Identify legal issues that impact human relations.
10. Describe the importance of cross-cultural relations in the modern workplace.

Content Outline & Competencies:

I. The Evolution of Human Relations
   A. Outline the evolution of human relations, including:
      1. Human relations is a multidisciplined science with a practical
approach.
      2. Industrialism.
      3. Frederick Taylor and Robert Owen.
      4. Elton Mayo and the Hawthorne Studies.
      5. The 1930s to current.
   B. Explain why human relations skills are important in today’s work
force.

II. Personality, Values and Attitudes in Human Relations
   A. Personality
      1. Define personality.
      2. Explain personality types and behavior and how they affect human
relations in the workplace.
      3. Define stress, and explain its causes, signs and methods of
control.
      4. Explain the relationship between personality, stress and human
relations.
   B. Values
      1. Define values and value system.
      2. Explain the relationship between values and attitudes and how
they impact human relations in the workplace.
   C. Attitudes
      1. Define attitude and explain how it impacts job satisfaction and
human relations in the workplace.
      2. Explain different supervisory attitudes toward employees and
their impact on human relations.
      3. Outline steps in changing attitudes.
      4. Define self-concept and its impact on human relations in the
workplace.

III. Interpersonal and Organizational Communication
   A. Interpersonal communication
      1. Define communication.
      2. Outline and explain the steps in the communication process.
      3. Explain the importance of communication skills in the workplace.
      4. Differentiate between verbal and non-verbal communication and
list positive techniques for each.
   B. Organizational communication
      1. Define organizational communication.
      2. List and explain the channels of organizational communication.
      3. Explain the grapevine as a form of organizational communication,
its impact and use in the workplace.

IV. Motivation
   A. Define motivation and explain its importance in the workplace.
   B. List and explain theories of motivation and how they can be applied
in today’s workplace.

V. Leadership
   A. Define leadership and explain why leadership skills are important.
   B. List and explain theories of leadership and their application in
today’s workplace.

VI. Power
   A. Define power and explain its importance in the workplace.
   B. List and explain sources of power in an organization.
   C. Define organizational politics and explain its impact on human
relations in the workplace.
   D. List and explain techniques for positive organizational politics.
   E. Define ethics and explain its impact on human relations in the
workplace.
   F. List and explain techniques for ethical business decisions.

VII. Groups and Problem Solving, Decision Making and Change Management
   A. Groups
      1. Identify group and team differences.
      2. List the different types of groups and explain their functions.
   B. Group Problem Solving and Decision Making
      1. List and explain the group problem solving and decision making
steps.
      2. Define creativity and explain how it can be used in group problem
solving and decision making.
   C. Change management
      1. Explain reasons for resistance to change in the workplace.
      2. Describe strategies for overcoming resistance to change in the
workplace.
      3. List and explain change models and describe their application in
the workplace.

VIII. Legal Issues
   A. Differentiate between discrimination and prejudice.
   B. List and explain laws that govern employment law including:
      1. The Civil Rights Act of 1964
      2. The Americans with Disabilities Act
      3. Affirmative Action programs
      4. Sexual harassment
      5. The Family Medical and Leave Act of 1993
   C. List the five areas that constitute employment discrimination.
   D. List the four exceptions that allow for employment discrimination.

IX. Cross-Cultural Human Relations
   A. Explain the importance and impact of cross-cultural human relations
in today’s workplace.
   B. Explain barriers to creating positive cross-cultural human
relations.
   C. Describe strategies to foster positive cross-cultural human
relations.

Methods of Evaluation of Competencies:

Evaluation of student mastery of course competencies will be accomplished using the following methods:

Minimum of three exams                  80%
Individual and/or group assignments     20%
  Total                                100%

Caveats: NONE

Disabilities:

If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.

JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.