Description:

Upon successful completion of this course, the student should be able to understand and apply technological factors of contemporary office systems. Implementation of office automation concepts will be examined as they relate to people, technology and organizations. These concepts will be applied to organizational and strategic planning to enhance productivity in the office. 3 hrs./wk.

Supplies: Refer to the instructor's course syllabus for details about any supplies that may be required.

Prerequisites: NONE

Textbook(s): For information see - http://bookstore.jccc.net

Course Fees: NONE

Course Objectives:

Upon successful completion of this course the student should be able to:

1. Describe the office environment as it is currently.
2. Explain the process of planning a career.
3. Prepare a resume.
4. Demonstrate successful interviewing techniques.
5. Identify employer expectations.
6. Identify computer hardware and software.
7. Explain the various types of software.
8. Use various types of software packages.
9. Develop effective communication skills.
10. Discuss ethical responsibilities in the workplace.
11. Describe how information is transmitted electronically.
12. Use proper telephone techniques.
13. Create and describe written correspondence in the business office.
14. Describe techniques for greeting and working with office callers.
15. Demonstrate giving presentations to individuals or groups.
16. Describe the components necessary in planning meetings, conferences, and business travel.
17. Apply indexing rules for managing documents.
18. Describe document management from creation to disposal.
19. Explain the differences between manual and electronic document management.
20. Describe the process of handling office mail in small and large offices.
21. Demonstrate the use of e-mail.
22. Explain time management and techniques to make the best use of time.
23. Identify the causes of stress and how to reduce them.

Content Outline & Competencies:

I. The High Tech Workplace
   A. Describe the ever-changing office.
   B. Identify the role and responsibilities of the office professional.
   C. Determine skills and qualities necessary for the office
professional.
   D. Identify and use effective decision-making techniques.
   E. Determine sources of job information.
   F. Prepare a resume and letter of application.
   G. Develop job interview skills.
   H. Complete an employment application.
   I. Classify computer systems.
   J. Identify computer hardware components and explain their functions.
   K. Define the function of computer networks.
   L. Identify types of copiers available.
   M. Explain the basic features of copiers.
   N. Demonstrate a knowledge of how to maintain and select copiers.
   O. Explain the fax process and selection criteria.
   P. Use computers, copiers, and fax machines.
   Q. Identify and explain various types of software programs.
   R. Explain how to select software.
   S. Describe how to care for software and hardware.
   T. Use application software in performing tasks.

II. Success Behaviors
   A. Develop an awareness and understanding of a culturally diverse
workforce.
   B. Explain the communication process.
   C. Identify communication barriers.
   D. Identify types of nonverbal communication.
   E. Use effective communication techniques.
   F. Identify types of discrimination and steps that may be taken to
counter discrimination.
   G. Recognize the importance of ethical behavior.
   H. Identify characteristics of an ethical organization.
   I. Identify traits of an ethical employee
   J. Explain the importance of safety and health in the workplace.

III. Office Communications
   A. Describe how information is transmitted electronically.
   B. Describe the types of telephone systems, equipment, and features
available.
   C. Develop and use proper telephone techniques.
   D. Identify the characteristics of effective correspondence.
   E. Compose letters and memos.
   F. Describe methods used to research and write a business report.
   G. Develop effective techniques for working with office callers.
   H. Release and expand creativity.
   I. Deliver effective individual and group presentations.

IV. Meetings, Conferences, and Travel
   A. Identify the responsibilities of the office professional for
meetings and conferences.
   B. Prepare notices for meetings.
   C. Prepare agendas and minutes.
   D. Make travel arrangements.
   E. Prepare an itinerary.
   F. Describe duties to be performed when the executive is traveling and
upon the executive’s return.
   G. Prepare an expense report.

V. Mail and Records Management
   A. Identify classes of mail and determine which class should be used
when preparing outgoing mail.
   B. Identify and explain how special mail services are used.
   C. Describe how incoming and outgoing mail are processed.
   D. Recognize and explain the importance of recycling paper.
   E. Discuss the paperless mailroom and outsourcing the mailroom.
   F. Identify the types of document management systems.
   G. Define the office professional’s role in document management.
   H. Learn and use the basic filing rules.
   I. Identify various storage methods.
   J. Identify document retrieval systems.

VI. Managing Stress and Time
   A. Define the causes of stress.
   B. Identify stress reducers.
   C. Implement stress controls.
   D. Determine the importance of utilizing time well.
   E. Identify time wasters.
   F. Establish effective time management techniques.

Methods of Evaluation of Competencies:

Evaluation of student mastery of course competencies will be accomplished using the following methods:

Exams               50% of grade
Projects            20% of grade
Class Activities    20% of grade
Quizzes             10% of grade
TOTAL              100%

   Grade Criteria:
   90 - 100% = A
   80 -  89% = B
   70 -  79% = C
   60 -  69% = D
    0 -  59% = F

Caveats: NONE

Disabilities:

If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.

JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.