XDM 0502

Working Smarter: Using Technology to Your Advantage

You will practice the best ways to use time-saving software (including e-mail, instant messaging, contact management software, and scheduling applications), creating policies and procedures to make sure company resources are used properly, and using ergonomics to prevent Repetitive Strain Injuries (RSI).

$99.00

XDM 0503

Effective Supervisory Skills

As a supervisor, you are asked to empower your workforce using a team approach for greater productivity. You will learn how to provide leadership for groups and hold them accountable for their own productivity, how to involve employees in their own appraisals, and strategies for training new employees.

$169.00

XDM 0505

Listen as if your Job Depends on It!

We spend more time listening than any other communication skill, yet we spend the least time in learning how to do it well. Good listening assists you to lead, serve and perform well. This course will give you the opportunity to practice good listening techniques, and you will be able to use them immediately with your boss, coworkers, and customers.

$99.00

XDM 0512

Facilitation Skills

How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from "instructors" to "facilitators". With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs.

$299.00

XDM 0516

Behavioral Interviewing

The single-best predictor of future job performance is past job behavior in similar situations. You will go through the process of planning and conducting effective hiring interviews, evaluating candidates, and arriving at the right hiring decisions.

$169.00

XDM 0517

Emotional Intelligence

Emotional intelligence is increasingly being recognized as a major contributing factor to a leader's success. In this course you will be exposed to the fundamentals of emotional intelligence and how it applies to leadership. You will understand your own emotions and how they have contributed to your effectiveness as a leader, be able to apply emotional intelligence skills to a variety of workplace situations, and create an action plan for enhancing your emotional intelligence.

$99.00

XDM 0518

Negotiating for Results

This workshop provides you with an interactive approach to negotiations. You will be encouraged to focus on interests rather than positions, so you can develop relationships of mutual trust, fairness and respect for one another. You will learn and practice effective communication skills, problem-solving and consensus building, with the intention of turning face-to-face confrontation into side-by-side problem solving.

$99.00

XDM 0539

Increased Personal Productivity

It takes more than good intentions to manage your time. Learn how you can take control to increase your personal productivity by developing goals that get results, setting priorities and staying on track. Plan what you want to achieve and make it happen. These specific strategies and tools for time management will decrease your stress and increase your success.

$169.00

XDM 0566

Understanding the Human Resources Function

No matter what role you play in an organization, you are affected by human resources. This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible result. In particular, attention is given to the hiring process, including ways to locate quality employees in a competitive labor market.

$99.00

XDM 0569

Business Marketing Design

Are you looking to launch your career designing marketing or identity pieces for large companies or small businesses? This program imparts the fundamental technical and aesthetic skills required for design in a business environment. You will learn in-demand software programs that a marketing designer needs to know: Adobe Photoshop, Illustrator, and Microsoft Powerpoint. You will prepare digital images, illustrations, and presentations, learning how to address the challenges of color, typography, composition, and visual identity design. Your hands-on projects focus on essential skills and provide experience in business-focused design scenarios.

$5,595.00

XDM 0570

Technical Writing

The Technical Writing program is designed for anyone who wishes to develop their technical writing abilities to a professional level. You will learn research methods, audience considerations, style, drafting and revision techniques, how to work in a collaborative environment, and more. A variety of media and formats will be studied, including websites, emails, proposals, memos, and instructions.

$1,595.00

XDM 0571

Purchasing & Supply Chain Management

You will be introduced to the basic aspects of the supply chain environment, including basic and introductory enterprise resource planning systems and requirement systems. You will gain an understanding of the integrated approach to planning, acquisition, flow and distribution from raw materials to finished products. The focus is on the management function, and the skills and resources that develop a successful manager.

$2,095.00

XDM 0588

Principles of Sales Management

You will learn how to prepare and lead better sales meetings and how to resolve team conflict. You will also learn how to develop sales plans and budgets, recruit and interview new sales professionals, and set team goals and objectives. Finally, you will practice the art of sales training.

$99.00

XDM 0591

Effective Business Writing

Do you have a nagging suspicion that a small improvement in your writing skills might also improve your career prospects? This course will help you identify and eliminate problem areas. You will learn the secret to developing powerful written documents that immediately draw readers in and keep them motivated to continue until your very last, well-chosen word.

$99.00

XDM 0600

Administrative Assistant Fundamentals

Rapid growth in the health, legal services, data processing, management, public relations, and other industries have created many new job opportunities for administrative assistants. This course will help you discover and master the essentials of managerial and staff support, information and records management, communications technology, travel and meeting coordination, space planning, and office ergonomics.

$99.00

XDM 0610

Business Law for the Small Business Owner

Learn how to successfully protect your small business and solve most of the legal problems that may arise. You will learn how to deal with issues such as contracts, employee relations, customer relations, and choosing the right business model. You will also find out how to deal with government licensing requirements and regulations, as well as problems with tax collectors. Special considerations are included for home-based and Internet-based businesses.

$99.00

XDM 0611

Workers Compensation

Knowing the ins and outs of workers' compensation is an absolutely essential skill for any paralegal. Having a solid foundation in this field of law is also a great way to land a job with a private law firm or local, state, or federal governments. This course presents workers' compensation in a straightforward and enjoyable manner.

$99.00

XDM 0613

Employment Law Fundamentals

Learn the basics of employment law so you can legally hire, evaluate and manage employees as a manager, supervisor, small business owner, human resource specialist, or corporate executive. Learn the difference between an employee and independent contractor; the basic types of employee benefits; effective hiring, evaluation, and termination procedures; methods to resolve employment disputes in and out of court; discrimination and union laws; and workplace safety rules.

$99.00

XDM 0614

Managing Customer Service

Are you empowering your organization with quality customer service suggestions? Do you know how to evaluate your customers, or better yet, what to do with the data once you have it? You will discover dynamite methods for bringing out the best in your team, measuring customer service, and learning what you need to do to anticipate the needs of your reps and your customers. In addition, you will learn how to communicate, resolve complaints, and foster winning traits in each of your reps.

$99.00

XDM 0621

Accounting Fundamentals

If you are interested in increasing your financial awareness and accountability while also gaining a marketable skill, this course is for you. You will learn the basics of double-entry bookkeeping, while also learning how to analyze and record financial transactions, as well as prepare various financial reports at the end of the fiscal period. Accounts receivable, accounts payable, payroll procedures, sales taxes, and various common banking activities will be discussed.

$99.00

XDM 0622

Fundamentals of Supervision and Management

This course will help you master the basics of business by learning the language of management. You will learn how to make a successful transition from employee to manager and how to manage your time so that you can deal with the constant demands of a managerial job. You will learn the skills required to delegate responsibility and motivate your employees. Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

$99.00

XDM 0623

Fundamentals of Supervision and Management II

Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you will develop a plan of action to improve both your interpersonal skills and your work relationships.

$99.00

XDM 0643

Accounting Fundamentals II

You will build on the knowledge you gained in our Accounting Fundamentals I course to provide a solid understanding of corporate accounting practices. You will be able to analyze transactions and prepare various corporate financial reports. You will also gain practical experience working with dividends, plant assets, depreciation, accrued revenue and expenses, retained earnings, stockholders' equity, and more.

$99.00

XDM 0652

Administrative Assistant Applications

Gain the skills and knowledge you will need to prepare for the Certified Administrative Professional exam and begin a rewarding career as an administrative assistant. Discover how economics, accounting, business law, organizational behavior, and management affect your responsibilities and activities. Learn the basics of accounting, including the general ledger and key accounting terms, and see how financial statements and controls help keep your organization moving in a positive direction. This course may help you prepare for the internationally recognized Certified Professional Secretary (CPS) and Certified Administrative Professional (CAP) exams offered by the International Association of Administrative Professionals.

$99.00

XDM 0653

Mastery of Business Fundamentals

Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? You will learn about various organizational structures and determine how to use leadership, motivation, and control for maximum impact. You will master the fundamentals of accounting and increase your knowledge about key financial terms, cash flow management, financial statements, and cost control. You will even understand the basic principles of business law, contracts, and the principal-agency relationship.

$99.00

XDM 0655

Introduction to Business Analysis

Give yourself an employment advantage by developing analytical skills that are consistently in high demand. This course will teach you powerful quantitative methods that will have you making better, more informed, and more effective business decisions.

$99.00

XDM 0656

Business and Marketing Writing

This fun, introductory course will teach you to write or identify copy that achieves business and marketing goals. You will improve your work, your knowledge, your company's image, and your chances of getting hired, promoted or applauded! You will learn how business and marketing objectives affect writing choices. You will get practical writing instruction in grammar, clarity, structure and more.

$99.00

XDM 0657

Professional Sales Skills

Today, there are no shortages of opportunities for skilled salespeople. If you have always dreamed of becoming successful in sales, this course is exactly what you need. You will learn how to turn prospects into buyers, how to provide proper customer service, how to develop a sales plan, and more.

$99.00

XDM 0658

Effective Selling

The goal of this course is not to teach you how to make a sale today, but to help you discover how you can easily convert a potential customer into a long term asset. You will learn how to lay the groundwork for repeat business and your future success. With the knowledge, planning skills, communication techniques, and the understanding of human nature that you will gain from this course, your sales will grow as if by magic.

$99.00

XDM 0659

Fundamentals of Technical Writing

Learn the skills you need to succeed in the well-paying field of technical writing. You will discover the secrets of successful technical writers, including technical writing conventions, interviewing skills, documentation management, publishing and formatting techniques, and how to get your first job as a technical writer.

$99.00

XDM 0661

Bookkeeper Career Certificate

This nationally recognized Bookkeeping online certification course for experienced bookkeepers leads to national certification with the American Institute of Professional Bookkeepers (AIPB). By becoming a Certified Bookkeeper (CB) you can increase your earning potential, enhance your professional status, and offer a decisive edge in any job market. This course was created by the AIPB to prepare experienced bookkeepers for the certification exam at any Prometric Test Center.

$1,795.00

XDM 0664

Building Teams That Work

Teams are becoming a staple in today's workplace. You will learn the components of a successful team and the stages of its development. You will master the skills you will need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you will have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

$99.00

XDM 0665

Achieving Success with Difficult People

Do you know people whose behavior makes completing even the simplest tasks difficult? Would you like to learn how to have more successful relationships with difficult bosses, co-workers, students, neighbors or family members? You will gain helpful information for understanding yourself, solving people problems, and improving your professional productivity.

$99.00

XDM 0667

Leadership

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you do not hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

$99.00

XDM 1400

Distribution & Logistics Management

This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods. The course will also address key technology issues such as enterprise resource planning (ERP), bar coding, electronic data interchange (EDI), electronic commerce (e-commerce), and distribution resource planning (DRP).

$99.00

XDM 1401

Manufacturing Fundamentals

You will learn the basic skills required to work in the manufacturing field. Discover the role of production design, process planning, and the heart of 13 different manufacturing processes. Master product development concepts such as the voice of the customer (VOC), quality function deployment (QFD), and failure mode and effects analysis (FMEA). You will also find out how ISO 9000 and enterprise resource planning (ERP) make the most of a manufacturer's potential.

$99.00

XDM 1402

Manufacturing Applications

You will learn how successful organizations effectively use master production scheduling (MPS), production activity control (PAC), material requirements planning (MRP), and inventory management. You will also discover how the application of Six Sigma, and statistical process control (SPC) increase customer satisfaction, and you will learn about the elements of a logistics system, including warehousing and receiving. In addition, you will understand the purpose of customer demand forecasting and find out what forecasting methods are suitable for which situations.

$99.00

XDM 1403

Purchasing Fundamentals

You will learn how to define internal customer needs, generate purchase requisitions and purchase orders, expedite, trace and receive supplier deliveries, maintain effective purchasing records and create and manage various purchasing budgets. You learn about business law, contracts, leasing, Six Sigma and total quality management (TQM). This course will help you prepare for the internationally-recognized Certified Professional in Supply Management (CPSM) exam offered by the Institute for Supply Management (ISM).

$99.00

XDM 1405

Six Sigma: Total Quality Applications

You will learn how to effectively apply the elements and methods of Six Sigma and understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. You will learn how to define, plan, implement, and close a Six Sigma project. You will also know how to use process capability and how to apply lean thinking.

$99.00

XDM 1406

Supply Chain Management Fundamentals

Supply chain management professionals play a key role in capturing customer demands, creating forecasts, developing schedules, ordering and managing inventory, controlling production orders, and maximizing customer satisfaction. You will understand how to represent top management's interests on the shop floor, and you will know how to translate such initiatives as strategic planning, sales and operations planning, and new product introduction into achievable, operational plans. The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations.

$99.00

XDM 1408

Total Quality Fundamentals

You will learn how successful organizations apply quality to their everyday activities. You will find out how to use teamwork to make the most of employees' abilities and potential. You will be prepared to manage the process of change, reduce customer complaints, and increase customer service. In addition, discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI).

$99.00

XDM 1478

Lean Six Sigma Green Belt

This comprehensive course prepares you to work directly with continuous-improvement project leaders to carry out identified projects using Lean Six Sigma methodologies. You will review key practices, statistical tools, and the DMAIC model to identify business improvement projects. Upon completion of the course, a capstone project and an exam you will be certified as a Lean Six Sigma Green Belt.

$1,499.00

XDM 1479

Lean Six Sigma Champion

This overview course will help executives understand how Lean Six Sigma methodologies work together in your organization's continuous-improvement efforts. You will leave this course with the ability to guide the selection of projects and training paths of colleagues within your organization.

$299.00

XDM 1480

Lean Six Sigma Black Belt

This comprehensive course prepares you to lead cross-functional teams in the implementation and completion of continuous-improvement projects. As a Black Belt you will be trained to be an expert in statistical process control tools and techniques. You will review key practices and tools, and learn essential DMAIC and DMADV principles. Upon completion of the course, a capstone project and an exam you will be certified as a Lean Six Sigma Black Belt.

$3,999.00

XDM 1503

Lean Six Sigma Green Belt for Health Care

This course takes the core concepts of our Green Belt training and gears them for your industry needs. You will learn how to help your organization increase the quality of your safety goals, clinical outcomes, compliance rates, financial impact, service cost, operational efficiency and stakeholder satisfaction. Upon completion of the course, a capstone project and an exam you will be certified as a Lean Six Sigma Green Belt.

$1,499.00

XDM 8924

Effective Team Building Skills for Project Managers

Use of teams in project management is universal, yet not every team leader has been trained how to do more than simply "manage". Successful team leaders share important communication skills. It takes more than strong business or technical skills to run a thriving and efficient project team. A good project team leader inspires others and makes working for them exhilarating, educational, and fulfilling. An effective project team leader works with team members to attain a common goal, inspires by example and deals with problems in a decisive but compassionate way. Students will be offered the opportunity to develop the teambuilding skills necessary to become truly effective and inspiring project team leaders. This highly-interactive course offers online self-assessment, dynamic exercise and role plays, and demonstrative videos to achieve immediate results for on-the-job use. Special attention will be given to working successfully with functional managers. (14 PDUs)

$615.00

XDM 8925

PMP Test Prep

This course contains topics required for Project Management Institute's (PMI) Project Management Professional (PMP) certification exam. You will cover the application and testing process for PMP as well as key test topics, such as project integration, time, cost, quality, communication and risk. The course will be taught by certified instructors. Prerequisite: industry experience with project management.

$999.00

XDM 8926

Conflict Resolution for Project Managers: Moving into Solution Success with Stakeholders

Conflict within the project is inevitable, yet many are at a loss when trying to manage conflict within their project or surrounding their project simply because they haven't been trained in conflict resolution. Within this highly-interactive course, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential conflict. Students will apply their knowledge through role-play, dynamic exercises, and self-assessment quizzes. Special attention will be given to mediation techniques for project team leaders and multi-party disputes between stakeholders. The end results: better work environment, stronger project results, and greater team performance. Prerequisite: Project Management Essentials or equivalent experience. (14 PDUs)

$615.00

XDM 8927

Project Management Essentials

Project Management is defined as the application of knowledge, skills, tools and techniques to project activities to meet project requirements. This course uses lecture, discussion and case studies to provide an overview of project management concepts and principles. Topics include the project management framework, standards, process groups and knowledge areas. Specific issues such as project authority, leadership, people skills and stakeholder communication strategies will also be covered. The "Project Management Body of Knowledge" (PMBOK) book is provided. (21 PDUs)

$915.00

XDM 8928

Estimating and Managing Project Costs

The successful management of project cost is essential for the success of an organization. Realistic estimates are required to make informed decisions about funding projects. During project execution the estimate provides a basis for tracking and controlling project costs. This course ensures that a comprehensive process is used to estimate project costs with an appropriate level of detail. Technical professionals are presented with financial concepts that will improve communication and teamwork with business and financial managers. Practice in developing estimates, creating estimate forms, and analyzing cost reports ensure participants leave the course ready to apply what they have learned. Prerequisite: Project Management Essentials or equivalent experience. (7 PDUs)

$349.00

XDM 8929

Project Risk Management

Identifying, analyzing, and responding to risk is a crucial element for the successful management of projects. In this course students will gain an understanding of risk management and the elements of a risk management plan. Other topics include tools for determining risk impact, risk prioritization, and methods to communicate, monitor and control risk throughout the project life cycle. Prerequisite: Project Management Essentials or equivalent knowledge. (7 PDUs)

$349.00

XDM 8930

Effective Presentation and Public Speaking Skills for Project Managers

This course offers a hands-on approach with team role-plays and practical exercises to make even a beginning project manager a good presenter, and an experienced project manger a great presenter. This highly-interactive course provides students with the opportunity to develop and practice their presentation skills and gain confidence in the types of public speaking required in the field of project management. Students will develop the skills to analyze and evaluate effective methods of presenting for a project, including delivery style, message organization, content development, and visual aids use. During this course, students will work collaboratively to learn how to distinguish characteristics of a strong presenter and how to improve their own presentation abilities. Students will deliver a brief (5-minute) presentation on a project topic of their choice, as well as give and receive feedback from their classmates. Special emphasis will be given to influencing your audience, thinking on your feet, and handling questions with clarity and effectiveness. Prerequisite: Project Management Essentials or equivalent experience. (14 PDUs)

$615.00

XDM 8931

Effective Project Scheduling and Control

Project managers are charged with developing and managing project schedules. On-time delivery is often critical to project success, and also contributes to controlling project cost. This course ensures students have a foundation of critical path method (CPM), scheduling concepts, and the ability to build a workable schedule. Participants practice developing and analyzing schedules using Microsoft Project as a software tool. Prerequisite: Project Management Essentials or equivalent experience. (14 PDUs)

$615.00

XDM 8932

Effective Communication for Project Managers

Internal and external stakeholder communication skills are the trademark of successful project personnel. Managing project communications is one of the most important duties of a project manager. This course emphasizes the importance of communication skills in building strong partnerships between technical professionals, project managers and their stakeholders. Along with providing models for diagnosing and reducing existing barriers to effective communication, students learn how to match the mode of communication to the message. Through case studies and role-plays, this course builds specific skills for active listening, one-on-one and group meetings, telephone calls, and written communications. This course also helps project managers assess their project communication needs, plan for meeting those needs, and discusses effectively communicating project status and forecasts. Prerequisite: Project Management Essentials or equivalent experience. (14 PDUs)

$615.00

XDM 8933

Project Leadership and Team Motivation

Effective leadership and team motivation are critical for the success of any project. In this course students are introduced to the elements and methods of leadership in a technical environment as well as the tools and techniques for team development and motivation. Other topics include resolving conflict and managing personnel issues, analyzing stages of team development and maximizing team effectiveness. Prerequisite: Project Management Essentials or equivalent experience. (14 PDUs)

$615.00

XDM 8934

Project Quality Management

Project Quality Management focuses on overseeing product quality and ensuring process quality when creating project deliverables. In this course, students master the quality planning process, quality planning tools and metrics, and quality assurance. Prerequisite: Project Management Essentials or equivalent experience. (7 PDUs)

$349.00

XDM 8935

Project Management Workshop

This course is designed as a capstone for the Certificate of Project Management. In this workshop students reinforce concepts learned in previous Certificate of Project Management courses and gain project management experience when they put their knowledge into practice with real-world project software simulation. Prerequisite: Completion of all other requirements for the Certificate of Project Management or equivalent experience. (21 PDUs)

$915.00