The browser temporary file cache can sometimes send old or incorrect data to the server. This can result in a failed login attempt or incorrect information being displayed on your screen.

To resolve this, you may want to clear your cache.

If you use your browser to remember passwords for you, please be sure you know all your passwords before clearing your cache. This includes third-party email, bank accounts, etc.

Windows Computer

First, determine the version of your browser. To do so, click your browser's Help drop-down menu and choose About.

Next, follow the instructions below for your browser.

• Internet Explorer
• Firefox

Mac

To determine the version of your browser, click the Firefox or Safari drop-down menu, and choose About.

Next, follow the instructions below for your browser.

• Firefox
• Safari