Sales and Customer Relations Certificate (Spring 2012)
JCCC’s sales and customer relations program is designed for people employed in sales who wish to refine their skills or those who are contemplating a career in sales. The program focuses on the steps involved in the selling process and the delivery of effective customer service. Students who complete the program may find careers in sales (retail, wholesale or manufacturing) or in the customer service departments of stores, businesses and manufacturers.
All of the 33 credit hours required for the sales and customer relations certificate apply toward JCCC’s 64-credit-hour marketing and management associate of applied science degree.
Suggested/Sample Course Sequence
The sequence taken by the student may vary depending on prerequisites, course availability, and personal/ professional responsibilities.
(Major Code 4920; CIP Code 52.1804)
First Semester
| Code | Title | Hours |
|---|---|---|
| ENGL 121 | Composition I | 3 |
| Prerequisite: ENGL 106 or appropriate placement test score or EAP 113 and EAP 117 | ||
| MKT 134 | Professional Selling | 3 |
| MKT 121 | Retail Management | 3 |
| FASH 135 | Image Management | 1 |
| MKT 202 | Consumer Behavior | 3 |
| CIS 124 | Introduction to Computer Concepts and Applications | 3 |
| OR | ||
| CPCA/CDTP electives | 3 | |
| MKT 284 | Marketing and Management Internship I | 1 |
Total Semester Hours: 17
Second Semester
| Code | Title | Hours |
|---|---|---|
| BUS 150 | Business Communications | 3 |
| Prerequisite: ENGL 121 | ||
| MKT 221 | Sales Management | 3 |
| Prerequisite: MKT 134 | ||
| MKT 234 | Services Marketing | 3 |
| Prerequisite or corequisite: BUS 230 or MKT 230 | ||
| MKT 230 | Marketing | 3 |
| MKT 240 | Advertising and Promotion | 3 |
| MKT 286 | Marketing and Management Internship II | 1 |
| Prerequisite: MKT 284 |
Total Semester Hours: 16
Total Program Hours: 33