This course is designed to provide students with the fundamentals of Voice over IP (VoIP) networking technology. Concepts covered include an explanation of the national voice and data network, telephony terminology, VoIP protocol analysis and telephony survey techniques. 2 hrs. lecture, 2 hrs. instructional lab, 1 hr. open lab/wk.
Prerequisite: IT 145
Refer to the instructor's course syllabus for details about any supplies that may be required.
Upon successful completion of this course, the student should be able to:
- Explain the history and advent of telephony.
- Define specialized VoIP, PBX and Public Voice and Data network terminology.
- Explain the basics of internal telephone systems environment and peripherals.
- Identify and explain network service providers and local competition.
- Explain the public voice and data network infrastructure.
- Define specialized network services.
- Outline the basics of analog, cable TV, digital modems and set-top boxes.
- Define and analyze VoIP protocols.
- Explain telephony corporate user applications.
- Learn how to define user applications by telephony survey methods.
- Demonstrate VoIP programming fundamentals.
Content Outline and Competencies:
I. History and Advent of Voice and Data Telephony A. Review Public Switch Telephone Network history and key events B. Review PBX System vendors, history and key events C. Review Internet history and key events D. Review VoIP vendors, history and key events II. VoIP, PBX and Public Voice and Data Network Terminology A. Identify system wide features, capabilities and components B. Identify Attendant features, capabilities and components C. Identify user features, capabilities and component D. Identify special features, capabilities and component III. Basics of Internal Telephone Systems Environment and Peripherals A. Define parameters of an internal telephone system for small to mid-size companies B. Define parameters of an internal telephone system a large company C. Define parameters of an internal telephone system a enterprise company environment IV. Network Service Providers and Local Competition A. Identify and define the national public switch telephone network B. Identify and define the national public data network C. Identify and define the local voice and data network V. Public Voice and Data Network Infrastructure A. Identify the parameters, boundaries and infrastructure of the public switch network B. Identify the parameters, boundaries and infrastructure of the Internet C. Identify the parameters, boundaries and infrastructure of the local telecos VI. Specialized Network Services A. Review and define special voice telephone applications B. Review and define special VoIP applications VII. Basics of Analog, Cable TV, Digital Modems and Set-top Boxes A. Explain analog to digital transmission B. Review peripherals NT1s, CSUs and cable modems C. Review cable voice and data networks. VIII. Define and Analyze VoIP Protocols A. Define and explain VoIP public network protocols B. Define and explain VoIP LAN network protocols C. Define and explain VoIP user protocols IX. Telephony Corporate User Applications A. Review corporate user telephony internal applications Automatic Call Distribution, Unified Messaging, Voice Mail and other applications B. Review corporate user telephony external applications enterprise networks, ISDN, T-1s and other applications X. User Applications by Telephony Survey Methods and Implementation of a VoIP Network A. Develop a plan to survey corporate users, attendants and executive staff B. Learn to assemble survey results C. Present survey results and cost justifications to management XI. VoIP Programming Fundamentals A. Demonstrate programming a VoIP Call Manager to the Public Switch Telephone Network B. Demonstrate programming a VoIP Voice Mail Manager and associated telephone extension
Method of Evaluation and Competencies:
Evaluation of student mastery of course competencies will be accomplished using the following methods:
Assessment Test 50% Quizzes 25% Projects/Assignments 25% Total: 100% Grade Criteria: A = 90 to 100% B = 80 to 89% C = 70 to 79% D = 60 to 69% F = 0 to 59%
If you are a student with a disability, and if you will be requesting accommodations, it is your responsibility to contact Access Services. Access Services will recommend any appropriate accommodations to your professor and his/her director. The professor and director will identify for you which accommodations will be arranged.
JCCC provides a range of services to allow persons with disabilities to participate in educational programs and activities. If you desire support services, contact the office of Access Services for Students With Disabilities (913) 469-8500, ext. 3521 or TDD (913) 469-3885. The Access Services office is located in the Success Center on the second floor of the Student Center.