Outcomes/measures tracked and tools utilized
The College looks for upward trends in the number of those utilizing a service or program and uses external survey items to determine the level of satisfaction and whether needs are being met. For example, when the new Veterans’ Center was opened in its dedicated space, there was an increase in student traffic (veterans, their dependents, and other students with military connection). Centers on campus that have a log-in system can request to be linked to AccuTrak software, which counts the number of students who check in to use resources.
Another indication that student needs are being met is through the College's key performance indicators (KPIs), which focus on student success. These indicators provide institutional focus and accountability and allow JCCC to assess its performance against the performance of peer institutions. High levels of student progress in KPIs are correlated with student satisfaction and success.
The Strategic Enrollment Team (SET) introduced recommended enrollment goals for Fall 2016: increase online class offerings by 6%, increase number of high school graduates enrolling at JCCC by 4%, increase number of both College Now classes and Close to Home classes by 2%, increase number of students enrolled from Metropolitan Kansas City area by 5%, and increase term-to-term strategies of retention and persistence for non-traditional students.
Summary results of measures
The areas where student satisfaction trended upward in the Ruffalo Noel Levitz Student Satisfaction Inventory included Instructional Effectiveness, Registration Effectiveness, Academic Advising/Counseling, and Safety and Security. Numbers for Effectiveness and Satisfaction can be seen in Figures 2.1 and 2.2 below.
Online Offerings: Based on the results of student surveys conducted as part of the strategic planning process, the College has increased the number of online course offerings. The distance learning website was also expanded to include resources students can use for online learning. Additionally, a Winter term was piloted in December 2015 with six general education courses offered. Student success rates were equal to or greater than success rates in regular term classes with 86% of students who completed courses earning passing grades. Based on feedback and results of the pilot, the College is expanding the program. The College has an AQIP project for the implementation of the Winter Term with an offering of 20 courses for the 2016–2017 academic year.
PTAC (Procurement Technical Assistance Center): During the 2015–2016 fiscal year, JCCC KS PTAC helped secure 278 contracts totaling $45,800,000. This includes federal contracts, state and local contracts as well as subcontract awards. The PTAC reports to the Small Business Development Center and there is good collaboration between the two agencies.
Adult Education: The Adult Education program serves 1,900 (62% English Language Learners) students per year. The total funding is $1,399,774 and 65% of the program funding is from grants. Initiatives include: Adult Basic and Secondary Education; English Language Instruction for Non-Native Speakers; Migrant Family Literacy; Children’s Literacy; Accelerating Opportunity: Kansas; and Bridge Classes. Grant funders include the US Department of Education, the Kansas Board of Regents, and Dollar General Literacy Foundation. The College also has long-term, ongoing partnerships with Johnson County Library, Olathe School District, and Grace United Methodist Church. The College also has numerous ad hoc partnerships with community agencies including Boys and Girls Clubs, SafeHome, El Centro, and Harvesters. These programs have 135 volunteers donating approximately 10,000 hours in the College classroom. The College invests in six full-time and 60 part-time employees.
Accelerating Opportunity: Kansas (AO-K): JCCC launched a Healthcare pathway in June 2015, a Web Technologies pathway in January 2016, and a third pathway launched in January 2017. Current focus areas are programs within Industrial Technology that offer high-demand jobs with strong earning potential. The new addition will broaden the range of career programs to appeal to a diverse student population. Twenty-eight students are currently served by the AO-K program. In the Healthcare pathway, 95% of enrolled students earned credentials that resulted in employment. Employment results for the Web Technologies pathway will be available sometime in 2017. The AO-K program was awarded a Jobs for Innovative Industry Skills Training (JIIST) grant in the amount of $48,622 from the Department of Commerce in 2015 to support AO-K program start up at JCCC. The Department of Commerce also awarded JCCC a JIIST grant for $40,408 in 2016. The focus of the second grant is to conduct a feasibility study to support AO-K expansion at JCCC as well as to create a decision matrix and white paper that will assist other AO-K programs in Kansas optimize the selection of new AO-K pathways for their colleges.
Comparison of Results with Internal Targets and External Benchmarks
All of the indicators for Instructional Effectiveness, Registration Effectiveness, Academic Advising/Counseling, and Safety and Security are above the national 50th percentile, which is the College's external benchmark.
Interpretation of Results and Insights Gained
Distance Learning: Online courses fill quickly and many semesters there are not enough online options to meet students’ needs. The distance learning website has expanded to include resources students can use to learn more about online learning (e.g., "Are online classes right for you?," "Tips for success," "How online courses work"). Student feedback has indicated they would like to have additional math, science, and foreign language course offerings. These requests are currently being discussed and explored. One difficulty in addressing this request would be creating the ability to offer more technical support hours for online students. Furthermore, some campus resource centers do not have additional functionality to be of assistance to online students.
Student Satisfaction: One of the performance gaps noted by the College was related to the College's registration and billing processes. Students were experiencing poor services, including long lines for enrollment that resulted from a lack of confidence in the computer system's reliability. This problem was compounded by a system overload that also affected the College's phone responsiveness and, in some cases, phone shutdowns. Changes were implemented to address these challenges. This project will be discussed in Section 6—Quality Initiatives.