Counseling Center: The combined efforts of the strategic planning process and the efforts of the counseling leadership team allow for students to have their issues addressed anytime the Counseling Center is open. The calculations for Spring registration traffic in Dec. 2015/Jan. 2016 show evident effects from the change. Although overall enrollment was down, traffic was up for the center, most notably in December.


F6.1 Counseling Center-Student Registration Traffic


Bursar’s Office: Several changes were made to the MyFinances portal, resulting in improved student satisfaction. These changes included:

  • Updating student’s monthly e-bills to include cost-per-credit-hour information;
  • The calculation and distribution of e-bills timed to better suit student needs;
  • Changing the landing webpage of the MyFinances portal to display more pertinent information;
  • Promoting the self-service features within MyFinances; and
  • Developing better communication with students.


After these changes were instituted, results from the Noel Levitz Student Satisfaction Survey for Spring 2015 showed an increase in student satisfaction with three relevant business process: convenience of paying bills, reasonable billing processes, and improved open business hours. For example, satisfaction with the survey category “There are convenient ways of paying my school bill,” improved from a rating of 5.7 in 2010 to a rating of 6.01 in 2015. Also, ratings for JCCC Satisfaction from the four years of data was above average for the category “Other Community Colleges,” as seen in Figure 6.2.


F6.2-Ruffalo Noel-Levitz SSI-Business Office Process


Warehouse and Central Receiving: During fiscal year 2013–2014, Procurement, Human Resources, and Dental Hygiene designated a total of 698 boxes of archives for destruction. During fiscal year 2015–2016, Financial Services, the Bursar's Office, the Bookstore, and Accounts Payable designated a total of 615 boxes of archives for destruction. The warehouse contracted with a vendor to perform secure shredding of the documents, freeing up more than 1,300 square feet of storage, which allows for improved space utilization.


The warehouse implemented the use of GovDeals online auction services, which provides a virtual site for surplus items that are approved for reuse. Items not approved for reuse or not reclaimed by a College department are then posted on an online auction for sale to the highest bidders. This has resulted in revenue of more than $80,000 in the first two years of its use compared to an average revenue of $20,000 for each surplus auction that was achieved through on-site auctions in previous years.


Center for Sustainability: JCCC has composted 419,739 pounds of food waste since 2011, 218,976 pounds of wood waste, and created approximately 109,488 pounds of compost to be used on the campus farm. Recycling efforts on campus has contributed over $145,000 dollars to student scholarships, and reduced the expenses for hauling trash by over $100,000. The campus has seen a decrease in annual electricity usage by 25% in the past 8 years and usage dropped 10.5% in the fiscal year 2015–2016 as compared to the previous year. Additional savings to the College included the use of solar panels on campus. Figure 6.3 below shows the amount of waste the College diverted from landfills to recycling or composting efforts.

 F6.3 Sustainability-Waste Reduction


File  F6.2-Ruffalo Noel-Levitz SSI-Business Office Process 
File  F6.1 Counseling Center-Student Registration Traffic 
File  F6.3 Sustainability-Waste Reduction