What is Employee Engagement?
How is employee engagement measured?
(Photo: Continuing Education Registration Halloween 2016)
Quantum Workplace defines employee engagement as the strength of the mental and emotional connection employees feel toward their places of work. JCCC concurs with this definition as it is one that embodies the employee as a whole person and their relationships with their colleagues.
JCCC’s employee engagement survey contains two types of items: engagement outcomes and cultural diagnostics.
Engagement outcomes are at the core of how employee engagement is measured. The engagement outcomes help reveal the current state of employee engagement. Outcomes are not actionable because they are targets that organizations should strive to maintain or enhance.
Cultural diagnostics help us figure out what can be done to positively influence employee engagement. They provide us with what actions can maintain or enhance those outcomes.