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In Administrative Computing Services, we pride ourselves in providing customer friendly access to authorized information, focusing on efficiency, innovation and process improvement as well as architecting high quality, integrated secure technology solutions.


Scope of Services

Access Control

  • Door Access: ensure secure access to 789 door readers for 3,300 employees, 50 vendor partners, BNSF and volunteers.
  • ID Cards: provide photo IDs for JCCC employees and vendor partners.
  • Door Hardware Maintenance: manage and maintain the door hardware for the college's 23 buildings.

Enterprise Application Support

  • Administrative application management: establishes and administers the standard of care for 86 vendor applications, including the Ellucian Banner Enterprise Resource Planning (ERP) environment.
  • Application integration: automates sharing of data from the system of record, Banner, with other members of the application portfolio.
  • Business Process Analysis: assists in the planning processes to define and forecast opportunities for improvement.
  • Business Intelligence: coordinates the development of Extract, Transform, Load (ETL) processes, data validation exercises and usage of BI reporting tools.
  • Data Analysis & Integration: evaluates and models data to create procedures for data portability between applications without redundancy.
  • Web architecture, development and user experience collaboration: assists the organization with enhancing its online presence.

 Network and Data Center Operations

  • Database Administration: SQL development, including the college's enterprise data warehouse (EDW), administers SQL Server databases (178 PROD & 86 PPRD), including database installation, backup and recovery.
  • Data Center operations: supports 288 servers on-premise, administers cloud infrastructure, data storage solutions, print server, backup and recovery.
  • Banner Data Operations: supports Banner job scheduling and Banner job output.
  • Network Infrastructure: network design (2 data centers, 57 data closets), manages wired (13,000+ Managed Data Ports) and wireless (413 Wireless Access Points) campus networks, Internet connectivity, and network security.
  • Unified Communications: administers campus email, emergency notification systems (the college's PA System, Code Blue Phones, and RAVE Alert), telecommunication systems, and collaboration systems.

ACS FY15 Roadmap – PDF

Sandra Warner
Deputy CIO/Director, Administrative Computing Services