Contacting BCBS of KC Customer Service


Email

You can email the BCBS of KC customer service department. Type "Johnson County Community College" in the subject line of your email.

Phone

You may also call BCBS of KC customer service at 816-395-2270, or toll-free from outside of the Kansas City area at 1-800-654-0155.

If you're on hold for more than 60 seconds, you'll be given the option to leave a message in the message center.

Important Information

BCBS of KC is committed to responding to members' questions within 24 hours as long as members provide the company with as much information as possible, including:

  • Employee name
  • Patient name (if same as employee name please indicate)
  • Employee certificate number
  • Details of the question including name of provider, date(s) of service and any other information pertinent to the question.
  • Please indicate how you would like BCBS of KC to respond to your question by providing a phone number, a voicemail number or an email address.

Additional Phone Numbers

HMO Psychiatric/Substance Abuse Customer Service
816-395-3989
toll-free from outside the Kansas City area, 800-528-5763

PPO Psychiatric/Substance Abuse Member Assistance Program (MAP)
816-561-4357

Express Scripts (Mail Order Prescription)
1-866-333-9717